Senior Operations Manager

3 hours ago


Mumbai, Maharashtra, India TP Full time ₹ 15,00,000 - ₹ 25,00,000 per year

We're Hiring at Teleperformance

Role: Senior Manager – Operations

Location: Malad, Mumbai

We're looking for a strategic and experienced
Senior Operations Manager
to lead our Trust & Safety customer support function. This role focuses on managing sensitive customer interactions, fraud prevention, account integrity, and escalations in a high-trust environment.

Key Responsibilities:

  • Lead trust-related customer support operations across global markets
  • Manage escalations, fraud investigations, and account safety protocols
  • Drive operational excellence, team performance, and SLA adherence
  • Collaborate with legal, compliance, and product teams to uphold safety standards
  • Mentor team leads and build a culture of integrity and accountability

What We're Looking For:
Proven experience in customer support operations (Trust & Safety preferred) Strong leadership, analytical, and stakeholder management skills Excellent communication and crisis-handling abilities Willingness to work in a 24×7 rotational shift


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