KYC Operations Team Lead _ WISE

Salary: 10.5 LPA + RSUs

Shifts & week offs: Rotational

Work mode: In office

Experience: 5 to 10 years

As a KYC Operations Team Lead you will oversee the daily operations of a team of KYC Analysts. Your team is responsible for conducting thorough customer due diligence reviews, analysing various customer and business activities, and ensuring that our KYC records are kept up to date according to our internal policies. The KYC Operations Team Lead is a people lead with a mindset focused on building processes that put our customers first while being aware of the risks surrounding the industry and the wider regulatory environment.

Job Responsibilities

• Team Leadership
  
  Lead by example and drive a customer focused mindset across your team. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning.
• People management
  
  Coach and develop a strong team of KYC Analysts. Come up with initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage development plans on identified opportunities. Conducts career map check-ins and makes recommendations for promotions, salary raises, and other decisions.
• Operational management
  
  Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase operational efficiency. Provide guidance and support on complex, high-risk cases and escalations. Be on top of admin related tasks including but not limited to scheduling, training, hiring, interviewing, organising team activities, and others.
• Performance management
  
  Measure team KPIs and ensure performance targets and quality standards are met while maintaining focus on customer experience. Conduct regular one on one coaching sessions, usually on a weekly or biweekly basis. Run team meetings to ensure that your team is kept up to date with the latest information, share best practices and enhance overall team spirit.
• Expertise Sharing
  
  Be a subject matter expert in your area with the ability to train and coach your team on operational topics. Maintain a good understanding of our regulatory obligations, internal policies, and applying a risk-based approach to deterring and preventing money laundering and financial crime. Able to perform deep dives, understand root causes of problematic cases and propose solutions to senior leadership.
• Planning and execution
  
  Ensure key performance indicators are being met and provide insights to other stakeholders. Take full accountability in delivering your own initiatives and making sure your team is making progress on their goals.
• Stakeholder management and communication
  
  Collaborate closely with your stakeholders ensuring clear communication and coordination of actions. You communicate mindfully and professionally while  choosing the right formats and platforms to convey your message to a wider audience in a timely manner. Your initiatives and reports are well documented and  it has a clear scope that includes potential impact in different areas.

Qualifications

• Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts.
• 1-2 years experience of leading small to medium sized teams.
• A minimum of 2+ years of experience in Operations (preferably in CDD/EDD/AML or Risk Assessment domain).
• Good understanding of the regulatory framework surrounding KYC/AML.
• You are punctual, independent, proactive and willing to get things done.
• You are a fast learner, willing to become a Subject Matter Expert for your team and support them in their problem solving.
• You have excellent communication and interpersonal skills, strong organisational skills, great time management, and ability to work in a fast paced and high pressure environment.
• Ability to multi-task and take responsibility in challenging situations;
• You are capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels.
• Proven track record of taking individual ownership and responsibilities as well as being a great team-player
• Ability to analyze and move the team's metrics.

Nice to have:

• Education: Bachelors degree in Finance, Business Administration, Law, or related field.
• Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused).
• 1-2 years experience in KYC/AML, financial crime, compliance, or a related field within the financial services industry.
• Ability to use analytics tools like, looker, superset, or other.

If you are interested please copy paste below link in a browser and apply.

Post applying you will receive an online assessment your emails account, please complete it ASAP.

We will reach out candidates who clear the assessment and schedule interviews.