Associate, Client Services

2 weeks ago

Pune, Maharashtra, India Data Axle Full time ₹ 2,50,000 - ₹ 5,00,000 per year

About Data Axle:

Data Axle Inc.  has been an industry leader in data, marketing solutions, sales and research for over 50 years in the USA. Data Axle has set up a strategic global centre of excellence in Pune. This centre delivers mission critical data services to its global customers powered by its proprietary cloud-based technology platform and by leveraging proprietary business & consumer databases.  Data Axle is headquartered in Dallas, TX, USA.

Roles & Responsibilities:

We are looking for a Client Services Associate who will be responsible for list fulfilment driven by client inquiries to determine maximum and targeted audience segmentation.

  • Manage, confirm and prioritize incoming order inquiries.  Ensure requests are properly understood and executed.
  • Set up and launch count inquiries with complex segmentation.
  • Communicate status and query results to the internal Data Axle clients.
  • Fulfill list order rentals.
  • Communicate and coordinate with Client Service team for audit documentation and billing.
  • Work well under pressure, prioritize, meet organizational deadlines, and multi-task while maintaining quality of work product.
  • Generate weekly and monthly reports created from transactional data sources
Qualifications
  • Bachelor's degree.
  • 1 to 3 years of direct marketing experience.
  • Ability to communicate with individuals at all levels in the company in an articulate, professional manner; provide excellent customer service.
  • Ability to effectively handle multiple priorities while maintaining integrity of work.
  • Knowledge of MS Office and Internet technologies.
  • Demonstrated skills in problem resolution and logical thinking.
  • Technical understanding and thorough attention to the detail of fulfilment processing requirements.
  • Ability to learn and adapt to changing technologies.
  • Ability to work independently or as part of a team.

This position description is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a position level.

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