Hiring Sr. Customer Support Billing Voice Kolkata

2 days ago

Kolkata, West Bengal, India 2coms Full time

SUMMARY

Job Opening: Senior Customer Support Representative (International Billing Voice)

Location: Kolkata

Salary: Up to 4 LPA

Work Mode: Office (Both-side cab provided)

Shift: Rotational Week Off: 2 rotational days

Role Overview

We are hiring for a Senior Customer Support Representative with mandatory experience in International Billing Voice Process. The role involves handling calls/chats from global clients, ensuring accurate billing support, and delivering a professional customer experience.

NOTE: Freshers not eligible, Only Kolkata based candidates can apply. 

Key Responsibilities

  • Handle international billing voice calls and chats across different time zones.
  • Provide prompt, positive, and professional responses to global clients.
  • Resolve billing-related queries with accuracy.
  • Demonstrate strong customer service principles and practices.
  • Adapt to rotational shifts and dynamic work requirements.

Requirements- Minimum 6months and aboveexperience in International Billing Voice Process (mandatory).

Freshers not eligible

Excellent communication skills in English (verbal & written).

Good technical knowledge and problem-solving ability.

Qualification: Undergraduate / Graduate / Postgraduate.

Strong interpersonal skills and flexibility to work in a global support environment.

Benefits

Both-side cab facility.

Work with a captive unit .

Internal Job Postings (IJP) for growth across different roles and business units.

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