Technical Program Manager- II
7 days ago
Location: Bangalore, India
About LeadSquared
LeadSquared is a leading SaaS platform enabling businesses to drive sales efficiency, streamline customer engagement, and accelerate growth. We serve clients across industries with our high-performance sales execution and marketing automation solutions.
Key Responsibilities
1. Program Management
- Lead strategic programs from initiation to delivery, ensuring alignment with organizational goals.
- Define and enforce program governance, processes, and best practices for project execution.
- Track KPIs, milestones, budgets, and timelines across initiatives.
2. Customer Engineering (Tier 3 Support)
- Oversee Tier 3 support operations, working closely with engineering and product teams to resolve complex customer issues.
- Ensure root cause analysis, continuous improvement, and knowledge base enhancement.
- Partner with customer success teams to ensure high customer satisfaction.
3. Chief of Staff Responsibilities
- Act as a strategic advisor to leadership, ensuring alignment between strategic priorities and execution.
- Drive cross-functional collaboration between product, engineering, customer success, and sales teams.
- Facilitate decision-making by providing data-driven insights and progress updates.
4. People & Team Management
- Lead and mentor a team of program managers and support engineers.
- Build high-performing teams with a culture of accountability, transparency, and innovation.
Requirements:
- Experience with at least 3 years in program/project management leadership roles.
- Industry Background: Must have worked in a product company (preferably SaaS or enterprise software).
- Proven track record in cross-functional program management and customer engineering/support leadership.
- Deep understanding of project/program management best practices, methodologies (Agile, Scrum, etc.), and tools (JIRA, Confluence, etc.).
- Strong analytical, problem-solving, and stakeholder management skills.
- Excellent communication, leadership, and decision-making abilities.
Why Join Us?
- Opportunity to work on impactful programs in a fast-growing SaaS environment.
- High-visibility role working closely with executive leadership.
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