Hotel Manager

5 days ago

Delhi DwarkaNew Delhi NCR New Delhi, India TMS Residency (TMS Hotels) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Oversee personnel including receptionist, kitchen, Housekeeping, Service staff and office employees.
  • Monitor employee performance and conduct regular evaluations to help improve customer service.
  • Collect payments and maintain records of budgets, funds, and expenses.
  • Welcome and register guests once they arrive.
  • Resolve issues regarding hotel services, amenities, and policies.
  • Organize activities and assign responsibilities to employees to ensure productivity.
  • Create and apply a marketing strategy to promote the hotels services and amenities.
  • Coordinate with external parties including suppliers, travel agencies, and conference planners.
  • Evaluate hotel performance and ensure compliance with health and safety rules.
  • Participate in financial activities including establishing room rates, setting budgets, and assigning funds to departments.
  • Respond to audits to ensure continual improvement is achieved.
  • Deal with maintenance issues, shortages in staff or equipment, renovations etc.
  • Online Travel Agent (OTAs) management like go-mmt, , yatra etc
  • Must have good experience on Hotel Management software (PMS & channel Manager)
  • Must have good experience in managing Point of Sales (POS) system for restaurants
  • Be accountable for responsibilities of all departments (F&B, Housekeeping, service etc) take ownership of all guest complaints.
  • Corporate client handling and take part in new client acquisition along with the sales team whenever required.
  • Inspect facilities regularly and enforce strict compliance with health and safety standards
  • Handling International Guests and informing FRRO with proper channel.
  • Running different promotional activity for customer and creating packages for group bookings.
  • Must have good working knowledge on MS-Office (Excel, Word, Powerpoint), Email, Internet.

Preferred candidate profile

  • Hotel management Graduate/Diploma.
  • Experience in Hospitality (Hotels & Restaurant)
  • Good Communication Skill (Oral & Written)
  • Guest Handling & Problem solver
  • Good Computer Skills
  • Handles B2B Guest

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