Front Office Associate

13 hours ago

Mcleodganj, India Alt Life Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Key Responsibilities

  • Guest Services: Greet guests warmly, assist with check-in/check-out, and respond to all questions with clear, courteous communication.
  • Reservations & Billing: Manage room bookings, cancellations, modifications, and process payments accurately.
  • Communication & Coordination: Answer phone calls and emails professionally, relay messages promptly to housekeeping, F&B, or maintenance teams, and keep guests well-informed.
  • Problem Resolution: Use strong interpersonal and communication skills to resolve guest complaints or escalate issues when needed.
  • Records & Reporting: Maintain daily logs, guest records, and financial transactions in the property management system (PMS).
  • Safety & Security: Monitor lobby activity, follow hotel safety procedures, and protect guest confidentiality.

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Benefits:

  • Food provided

Expected Start Date: 01/10/2025

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