Staff Engineer

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

At Freshworks, great user experience isn't a layer—it's built into the foundation. As a
Staff Frontend Engineer
, you'll architect the core of that experience. You'll own critical parts of our frontend stack, lead large-scale initiatives, and build frameworks and UI systems that power our global products.

This role is for engineers who understand performance from first principles, write scalable component libraries, and can turn design vision into engineering reality—at speed and scale.

Responsibilities

• Design, build, and scale component libraries and design systems across products.
• Own
  frontend
  architecture and drive standardization across teams.
• Lead complex UI efforts involving performance, accessibility, and responsive design.
• Translate design specs into extensible, high-performance components.
• Define and enforce best practices for code structure, testing, and maintainability.
• Optimize large
  frontend
  codebases for performance and readability.
• Mentor
  frontend
  engineers across teams; conduct deep technical reviews.
• Collaborate with product managers and designers to influence experience strategy.

Qualifications

• Degree in Computer Science or related technical field.
• Strong sense of design, UX, and interaction details.
• Passion for building engineering cultures focused on quality, speed, and empathy.
• You think like a system designer and execute like a craftsman.
• Strong written and verbal communication—your RFCs and PR reviews are gold.

Skill Requirements

• 10 to 15 years of web developer, UI developer, JavaScript expert or
  frontend
  engineer experience.
• Deep expertise in JavaScript, HTML, CSS, and modern JS frameworks (React preferred).
• Strong experience in
  frontend
  architecture, micro-frontends, and reusable libraries.
• Proven track record in building highly responsive, accessible, and performant UIs.
• Deep understanding of browser rendering, DOM optimization, and debugging tools.
• Familiar with testing strategies for
  frontend
  apps (unit, E2E, visual regression).
• Strong foundation in data structures and
  frontend
  algorithms.
• Experience driving long-term tech initiatives and architectural upgrades.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
Fresh vision. Real impact. Come build it with us.