CQA (Customer Quality Assurance ) - Engineer

2 weeks ago

Hyderabad, Telangana, India Exicom Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Role & responsibilities

  • Ensures outgoing quality of the product meets the next and Final customer requirements.
  • Customer complaint monitoring, preparation & review of customer complaints 8D report and submission of CAPA to customer as per define time line.
  • Handling of customer PPAP audit & provide customer observation closure as per defined timeline.
  • Understanding customers needs and facilitating to convert customers requirements to Engineering specifications
  • Ensure the Field and Internal issues are addressed on priority by deploying appropriate initiatives, goals and Customer Protection.
  • Monitoring, data analysis and drive for reduction of Key Performance Indicators for Battery packs
  • Support and guide Field concern resolution.
  • Good knowledge on Diagnostic tools and knowledge of Failure modes.
  • Co-ordination with internal functions like SQA, Manufacturing, Customer Support for speedy resolution and timely closure of concern.
  • Joint Investigation at customer or at Supplier location for analysis of quality failures.
  • Preparation of MIS Reports - Dashboard, Power Point Presentation, Field issues documents for Senior Management Reviews.
  • Working knowledge of SAP for Quality Claims administration.
  • Keeping records of warranty return parts and releasing report on warranty analysis.

Preferred candidate profile

  • Problem Solving Quality tool like- 8D,Why-Why Analysis , 6W2H etc
  • PPAP/MSA/SPC
  • QMS/IATF
  • Bus Master/PCAN view/Bootloader A

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