Cloud Engineer

We are looking for an Azure Cloud Executive involves learning and assisting with Azure services, providing basic technical support, and helping with tasks like cloud-based application support, performance monitoring, and documentation. Responsibilities include supporting customers, troubleshooting issues, managing customer interactions, and maintaining knowledge of Azure products. The role typically requires a Bachelor's degree and foundational knowledge of cloud concepts, with on-the-job training for specific skills. Key responsibilities

• Technical support: Provide initial technical support to customers for Azure services via various communication channels.
• Troubleshooting: Assist in diagnosing and resolving software and hardware issues related to Azure services under guidance.
• Customer support: Document customer interactions in a ticketing system and escalate complex issues to senior team members.
• Documentation: Help create and maintain documentation for Azure projects, processes, and solutions.
• Learning and development: Maintain up-to-date knowledge of Azure products and services, learning best practices for their use.
• Collaboration: Work with other teams to address customer inquiries and support cloud-based solutions.

Qualifications and skills

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Technical aptitude: Foundational knowledge of cloud computing principles and Azure architecture.
• Problem-solving: Good troubleshooting and analytical skills to help resolve technical issues.
• Communication: Strong written and verbal communication skills for interacting with customers and colleagues.
• Teamwork: Ability to collaborate effectively with cross-functional teams.
• Adaptability: Eagerness to learn new technologies and stay current with the evolving Azure platform.

Job Type: Full-time

Pay: ₹15, ₹18,000.00 per year

Work Location: In person