Cafe Manager

Position:

Café Manager

Location: Delhi, India

Reports to: Owner/Founder

Role Summary

The Café Manager is responsible for the overall performance and growth of LA SANTE, ensuring smooth day-to-day operations, strong financial control, and exceptional customer experiences. This role demands proven expertise in managing a health-focused café, driving profitability, developing team culture, and leading marketing and business development initiatives.

Key Responsibilities

Financial & P&L Management

• Oversee complete Profit & Loss (P&L) operations: budgeting, cost control, revenue tracking, and monthly reporting.
• Monitor key metrics (COGS, labor costs, wastage) and implement strategies to maximize profitability.
• Prepare weekly and monthly financial statements for review with ownership.

Inventory & Supply Chain Management

• Maintain accurate inventory records for food, beverages, and café supplies.
• Implement efficient ordering, stock rotation, and waste-reduction processes.
• Negotiate with vendors for best pricing and timely deliveries.

Front-of-House & Operations

• Supervise coffee and juice bar operations ensuring consistency in beverage quality and speed of service.
• Deliver outstanding customer service, handle escalations, and train staff in guest engagement.
• Maintain hygiene, safety, and quality standards across all areas.

Team Building & Coordination

• Recruit, train, and motivate the café team to build a strong, service-oriented culture.
• Maintain seamless coordination with the kitchen team for timely order execution and menu updates.
• Conduct regular team meetings and one-on-one sessions for feedback and performance review.

Standard Operating Procedures (SOPs)

• Create, document, and update SOPs for all café operations, including beverage prep, hygiene, customer service, and closing/opening duties.
• Ensure adherence to SOPs to maintain consistency and efficiency.

Marketing & Business Development

• Plan and execute marketing campaigns (digital, local events, influencer tie-ups) to drive footfall and brand awareness.
• Build B2B partnerships—corporate catering, fitness studios, co-working spaces, and health-focused communities.
• Introduce innovative promotions, seasonal menus, and loyalty programs to grow customer base.

Innovation & Expansion

• Research market trends and propose new menu items, wellness programs, or café concepts for growth.
• Contribute strategic ideas for scaling LA SANTE to new locations or business models.

Requirements & Skills

• Minimum 3–5 years in café/restaurant management; healthy café or specialty coffee experience strongly preferred.
• Proven ability in P&L management and achieving revenue targets.
• Strong knowledge of coffee and cold-pressed juice operations.
• Excellent team-building and leadership skills with the ability to inspire and manage a diverse team.
• Expertise in inventory management, vendor negotiations, and kitchen coordination.
• Proficient in English—both spoken and written.
• Dynamic marketer with digital and offline marketing know-how.
• Strong interpersonal skills and ability to thrive in a fast-paced environment.

Compensation

Competitive salary plus performance-based incentives.

Job Types: Full-time, Permanent

Pay: ₹25, ₹32,000.00 per month

Benefits:

• Food provided

Ability to commute/relocate:

• Janakpuri, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Location:

• Janakpuri, Delhi, Delhi (Preferred)

Work Location: In person