Architect / Sr Architect - Hosting (Cloud)

2 weeks ago

Gurgaon, Haryana, India GSPANN Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Role & responsibilities


• Serve as the primary point of contact for the Infra hosting program across on-prem and cloud.

  • Own end to Own end to end service delivery across functional and technical streams, ensuring adherence to SLAs and KPIs.
  • Oversee the full incident lifecycle, including monitoring, prioritization, root cause analysis, and resolutionsupported by proactive trend analysis.
  • Lead cross-functional teams of Backup, Storage, Database Administration, and Cloud Administration to deliver high-quality support and continuous improvements
  • Govern the Change Request (CR) process from scoping and estimation to approvals, implementation, and closure.
  • Collaborate with cross-functional teams on network, access controls, and landscape optimization.
  • Define and enforce SOPs, escalation processes, and communication protocols for critical and high-impact issues.
  • Oversee L1, L2, and L3 support delivery with 24x7 coverage through effective coordination between onshore and offshore teams.
  • Drive ITIL-based processes for incident, problem, change, and release management.
  • Monitor service performance via KPIs, SLAs, and dashboards, and lead continuous service improvement initiatives.
  • Conduct regular service review meetings with stakeholders to ensure high levels of client satisfaction.
  • Manage the pipeline for change requests in line with governance protocols and provide regular status updates and executive reporting.

Preferred candidate profile

  • 14+ years of IT experience with at least 68 years in Infrastructure delivery management roles.
  • Expert level knowledge on Microsoft Azure.
  • Good experience working / managing Azure PAAS Services.
  • Resources should have Cloud Dev Ops exposure.
  • Resource should understand how applications are hosted on cloud
  • Having exposure to AWS is additional advantage but not must.
  • Strong experience managing large-scale Infrastructure support engagements.
  • Require very good understanding of cloud native solutions using AWS, Azure
  • Good experience on deployment of cloud VMs and Windows servers
  • Exposure to Cloud storage and backup
  • Should have good working experience on Cloud & Virtualization Administration
  • Proven experience in handling Infra support programs.
  • Excellent communication, stakeholder engagement, and escalation management skills.
  • Experience working in hybrid onshore-offshore delivery models.

Preferred Certifications:

  • Microsoft Certified: Azure Administrator Associate / Expert
  • AWS Certified SysOps Administrator / Solutions Architect
  • VMware Certified Professional (VCP)
  • HPE SimpliVity Certification

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