Sr. Manager

Location: Mohali, Punjab

Department: Operations / Delivery

Experience: 15 years in legal services, with at least 10+ years in an LPO or corporate legal environment

Type: Full-time

Role Overview:

This role plays a pivotal role in leading delivery teams, ensuring high-quality execution of client projects, maintaining compliance with global legal standards, and nurturing client relationships. This role demands a strong foundation in legal concepts, managerial skills, attention to detail, and a service-driven mindset to meet the evolving demands of international legal clients.

Key Responsibilities:

Delivery and Project Management:

• Manage and supervise the end-to-end delivery of legal support services across verticals such as:
• Litigation Support Services preferably in US litigation with focus on personal injury, employment law and Lemon law
• Contract Lifecycle Management (CLM)
• Document Review (Litigation, Regulatory, Internal Investigations)
• Legal Research and Drafting
• Compliance and Risk Advisory
• Entity Management and Corporate Governance
• To maintain quality deliverables by ensuring accuracy, completeness, and adherence to client expectations and legal standards.
• Develop project plans, allocate resources, and monitor progress to ensure timely and cost-effective delivery.
• Address and resolve delivery-related issues and client escalations in a proactive manner.

Client Relationship Management:

• Serve as a key point of contact for assigned clients; maintain regular communication to understand evolving needs, provide updates, and ensure alignment
• Participate in client calls, review meetings, and feedback sessions
• Support client on boarding, process transition, and documentation activities

People and Performance Management:

• Lead, mentor, and coach a team of legal analysts, associates, and senior associates
• Monitor team performance, identify training needs, and implement performance improvement strategies
• Conduct regular knowledge-sharing sessions, upskilling initiatives, and career development support for team members

Quality, Compliance & Reporting:

• Ensure adherence to internal SOPs, SLAs, legal best practices, and data confidentiality protocols
• Implement robust quality control mechanisms and conduct regular audits of work outputs
• Generate and present project dashboards, status reports, and operational metrics to internal and external stakeholders

Operational and Strategic Initiatives:

• Assist the AVP/Delivery Head in strategic planning, process optimization, and resource management
• Collaborate with business development teams on proposals, RFPs, client presentations, and proof-of-concept projects
• Support the implementation of legal tech tools and process automation initiatives

Qualifications & Experience:

• Educational Background: LL.B. (mandatory) from a recognized law school; LL.M in Business laws preferred
• Experience: 15 years in legal services with 10+ years in a supervisory or client-facing role in an LPO or corporate legal setup
• Exposure to U.S., U.K., or other common law jurisdictions is highly desirable.
• Demonstrated expertise in contract analysis, litigation support, and legal compliance domains

Key Skills & Competencies:

• Excellent legal drafting, analytical, and interpretation skills
• Strong command of legal research databases (e.g., Westlaw, LexisNexis)
• Familiarity with contract management platforms (e.g., Icertis, ContractWorks, DocuSign CLM), review tools (e.g., Relativity, Everlaw) and case management softwares like ActionStep, Clio, Practice Panther etc.,
• Exceptional written and verbal communication and ability to interact with global clients
• Proven ability to lead teams, manage multiple priorities, and work under pressure.
• High standards of professional ethics, confidentiality, and integrity