Software Engineer

Country

India

State

Telangana

City

Hyderabad

Job ID

46732

Department

Information Technology

We are looking for a skilled ServiceNow Developer with 3–4 years of hands-on experience in designing, developing, and implementing solutions on the ServiceNow platform. The ideal candidate will have a solid understanding of CSM, ITSM, customization, scripting, and integration within the ServiceNow ecosystem.

Key Responsibilities:

• Design, configure, and develop ServiceNow modules including Case, Incident, Problem, Change, Knowledge, Request, CMDB, and Catalog.
• Develop and maintain custom applications, UI policies, client scripts, business rules, and workflows.
• Integrate ServiceNow with external systems using REST/SOAP APIs and MID Server configurations.
• Work on Service Portal customization and UI enhancements.
• Ensure adherence to best practices and maintain platform stability, scalability, and performance.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Support upgrades, testing, and release management activities.
• Create and maintain technical documentation, knowledge articles, and operational procedures.
• Troubleshoot issues, perform root cause analysis, and ensure timely resolution.

Required Skills & Qualifications:

• Bachelor's degree in computer science, Information Technology, or related field.
• 3–4 years of experience in ServiceNow development and administration.
• Proficiency in JavaScript, Glide scripting, HTML, CSS, and AngularJS.
• Experience in Flow Designer, IntegrationHub, and Service Portal development.
• Strong understanding of ITIL processes and ITSM best practices.
• Familiarity with ServiceNow data model and CMDB design.
• Knowledge of update sets, ACLs, and ServiceNow security model.
• Experience in ServiceNow version upgrades and migration activities.
• Excellent problem-solving and communication skills.

Preferred Qualifications (Good to Have):

• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) or ITSM Implementation Specialist certification.
• Experience with ServiceNow HRSD, ITOM, CSM, or custom applications.
• Exposure to Agile/Scrum methodologies and DevOps tools (Git, Jenkins, etc.).

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

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