Automation Lead L1

4 days ago

Pune, Maharashtra, India Wipro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Description

Job Title: Automation Lead L1

City: Pune

State/Province: Maharashtra

Posting Start Date: 11/26/25

Job Description:

Job Description

Role Purpose

The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement

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Do

  1. Lead automation roadmaps and strategies for various BUs

  2. Ensure complete understanding of requirements needed to implement automation of various accounts in BUs

  3. Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity
  4. Drive automation maturity in the shortlisted accounts to the next level
  5. Align the customers by showcasing Wipro's capability to drive automation and ROI achievement for the customer
  6. Ensure contractual commitments for a particular project are met by understanding the scope and requirements
  7. Ensure the desired software and infrastructures are implemented required for automation
  8. Ensure scalable standards of dashboard and process support system for active automation monitoring
  9. Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams
  10. Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance
  11. Come up with solution of the problems regarding automation persistent in development unit
  12. Manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information
  13. Periodically review the project status completion vis-a vis the project plan and ensure successful roll out
  14. Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team
  15. Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity
  16. Receive feedback from the customers and align resources internally to close all the gaps
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Deliver

No.

Performance Parameter

Measure

1.

Client Engagement

CSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend)

2.

BOT implementation

Work done by the bots for platform/non platform accounts, No. of platform accounts per DU

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