R&R Fulfilment Manager

2 weeks ago

Goregaon Mumbai, India Kotak Life Insurance Full time ₹ 1,04,000 - ₹ 1,30,878 per year

GREETINGS FROM KOTAK LIFE INSURANCE

Job Posting R&R Fulfilment Manager

Interested Candidates Can share their CV on or can contact us on

Location: Goregaon (East), Mumbai Corporate Office

Department: DEG ( Distribution Enablement Group )

Level: Senior/Chief Manager (L4/L5)

Summary :

We are looking for an experienced professional to join our Rewards & Recognition (R&R) Fulfilment team, ensuring seamless execution of contests, travel programs, and vendor management processes.

Role Objective :

To manage end-to-end fulfilment of contests and R&R programs, vendor management, and travel/event logistics while ensuring cost optimization, timely delivery, and high-quality experiences for qualifiers.

Key Responsibilities :

  • Select gifts and rewards within the defined budget during contest/program designing.

  • Manage end-to-end fulfilment of contests & programs within defined processes.

  • Lead vendor selection, negotiation, onboarding, and evaluation for fulfilment requirements.

  • Coordinate with Sales teams for contest/program communication related to R&R.

  • Manage invoicing and payments by providing necessary details to Accounts.

  • Oversee creation of certificates, plaques, and trophies for felicitations.

  • Monitor and audit vendor performance periodically.

  • Supervise fulfilment-related call centre operations and handle R&R query portal.

  • Prepare travel data (HUB-wise) for visa processing, ticketing, rooming, and itinerary.

  • Coordinate with travel partners and communicate with qualifiers/travellers.

  • Share tickets, travel plans, and updates with Sales teams & qualifiers.

  • Support audits, reviews, and data reporting for management.

  • Provide monthly fulfilment provisions to Accounts team.

  • Execute any other event-related requirements.

Must-Have Qualifications & Skills :

Education: Graduate and above.

Experience: 5+ years in R&R fulfilment, event logistics, MICE (Meetings, Incentives, Conferences, Exhibitions), or convention management.

Skills/Competencies:

  • Strong vendor management & negotiation skills
  • Hands-on experience in R&R fulfilment and travel program execution
  • Excellent communication & coordination skills
  • Ability to manage budgets, timelines, and multiple stakeholders

Job Level

Position: Senior/Chief Manager

Grade: L4/L5

Expertise Level: Intermediate

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