Senior Manager, Business Analyst Customer Success

Job Description

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Senior Manager, Business Analyst Customer Success

THE OPPORTUNITY

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130-year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Lead an Organization driven by digital technology and data-backed approaches that supports a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be the leaders who have a passion for using data, analytics, and insights to drive decision-making, which will allow us to tackle some of the world's greatest health threats.

Our Technology centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. AN integral part of our company IT operating model, Tech centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each tech center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

About Us

Discover is the one-stop shop for data and analytics marketplace where data stewards, data owners and data consumers engage to publish, govern and subscribe to data and analytics products, and consumers can search, discover, get visibility in quality, lineage and gain access securely and effectively.

The Business Product Management, Value Realization, and Adoption team on the Discover Product line is focused on increasing customer satisfaction, trust, awareness, and adoption with the Discover Product Line while realizing and quantifying the value this product line brings to The Enterprise. We do so in a variety of ways, one of which is to facilitate the connection and convenience of bringing our product to our customers and understanding their wants and needs. 2025 is The Year of the Consumer, and one of our priorities is to ensure we are capturing our consumer's needs in the most effortless way possible while obtaining the details our technical teams need to bring these ideals to life in our production space.

Position Overview

We are seeking a highly skilled and motivated Business Analyst to join our team in the Chief Data Office, supporting the Business Product Manager in driving Problem Discovery and Value Realization for our Discover Product Line. The ideal candidate will possess strong business acumen, extensive experience in the pharmaceutical industry, and a solid understanding of product management and value realization frameworks.

Key Responsibilities

• Collaborate with the Business Product Manager to identify and prioritize business problems and value realization opportunities within the Discover Product Line.
• Utilize value realization frameworks to assess and enhance product performance and customer satisfaction.
• Gather, analyze, and document business requirements through effective stakeholder engagement.
• Collaborates proactively with extended marketing team to understand and address key business decisions including strategy development, forecast assumptions, execution choices and performance measurement
• Develops and implements market research plan, timeline, and budget in a compliant manner in collaboration with marketing teams and other stakeholders as aligned to business & strategic priorities
• Leverages relevant insights, including primary research, secondary data, syndicated reports and databases, and integrates these into a compelling story to guide business decisions
• Employ prioritization techniques to manage and align project deliverables with business objectives.
• Facilitate workshops and meetings to drive consensus and gather insights using Design Thinking methodologies.
• Support the product development lifecycle (SDLC) by ensuring requirements are clearly defined and communicated to technical teams.
• Utilize tools such as JIRA for project tracking and management.
• Provide insights and recommendations based on industry trends and best practices in the pharmaceutical sector.

Call-outs and Opportunities:

• Product Design, Development, and Release: The Business Analyst will work alongside the BPM, TPMs, Value Realization Teams, Adoption Teams, Technical Leads, and additional delivery team members to support the orchestration of product design, requirement gathering, technical and functional ticket creation, while ensuring to adhere to the product vision and most importantly, establishing business value with each feature.

• Business Intelligence: The Business Analyst will work directly with their Manager and Team to understand the ins and outs of the Pharmaceutical Business Landscape across Enterprise.

• Technical Acumen: The Business Analyst will work alongside a team of knowledgeable software engineers, architects, and modeling experts with experience in analytics, UI/UX development, Python, Database management, use of AWS and other foundational platforms in an enterprise setting to support their ability to translate business requirements and pain points into technical tickets which will be developed into technical solutions.

• Stakeholder Management: The Business Analyst will be working directly with the business stake holders on prioritization of business requests, this will involve negotiation and learning how to calmly guide and navigate challenging discussions that may end in compromise. The TPM and other teammates will support and mentor the Business Analyst in this aspect to ensure a healthy learning environment while also delivering on operational excellence for the product.
• Networking Opportunities: The Business Analyst with work with a team of professionals and subject matter experts to help build their network and potential references for their future career, as well as engage with stakeholders across the world.
• Collaboration: Collaborate on solution design with the product, business, and technical team members.

Qualifications

• Education: Master's degree in IT, Software Engineering, Mathematics, Computer Science, Business Administration, or a related field.
• Experience:
• 7+ years of proven experience as a Business Analyst, preferably in the pharmaceutical industry.
• Familiarity with value realization frameworks and methodologies.
• Strong technical knowledge, particularly in technical product management.
• Experience with requirement gathering and documentation.
• Certifications:
• Design Thinking certification is a plus.
• Product Ownership and Product Management certification is a plus.
• Skills:
• Exceptional Stakeholder Management skills.
• Excellent analytical and problem-solving skills.
• Excellent critical thinking skills and ability to research solutions independently.
• Strong communication, organization, and interpersonal skills.
• Ability to work collaboratively in a fast-paced environment.
• Proficiency in project management tools, particularly JIRA and Confluence.
• Overall positive outlook and willingness to learn and collaborate on new and exciting projects.

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation

Who we are:

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for:

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are intellectually curious, join us—and start making your impact today.

#HYDIT2025

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Client Counseling, Customer Experience Management, Emerging Technologies, Management Process, Operational Acceptance Testing (OAT), Product Management, Requirements Management, Sales Operations, Solution Architecture, Stakeholder Relationship Management, Technical Advice, User Experience (UX) Design, Waterfall Model

Preferred Skills:

Job Posting End Date:

09/25/2025

• A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R364575