Technical Support Specialist

2 weeks ago

Coimbatore Kolkata, India Rently Software Development Full time ₹ 2,00,000 - ₹ 6,00,000 per year
  • Field escalation calls, tickets, chats, email, and/or other communication from users with inquiries regarding smart home devices, connectivity, software, and similar concerns.
  • Overtakes call center communications when intervention to solve a problem escalated issues
  • Submit Salesforce cases to escalate issues that require external escalations
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
  • Provide a high level of actionable insight and data analysis to provide value for our customers.
  • Partners with TSM 2 to identify and solve higher level issues
  • Guides users through diagnostic and troubleshooting processes, which may include use of software and/or following verbal instructions.
  • Participate in all team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork.
  • Demonstrates an increasing level of knowledge and comprehension of Rently products and integrations.
  • Accurately documents and updates client records, support notes and interactions (Salesforce, ZenDesk, Dialpad, Confluence, etc).
  • Ensures compliance with Rently best practices while following established policies and procedures

Consistently meets OKRs and KPIs as communicated by your manager.

Required Skillsets:

  • Previous experience in a client-facing or account management role
  • Experience with Salesforce (or other comparable CRMs), support, ticketing software systems and best practices.
  • Strong analytical and problem-solving skills.
  • Proven ability to work in a fast paced, team centered work environment
  • Partners with TSS 2 to identify and solve higher level issues
  • Technical aptitude and ability to identify alternative solutions to customer issues.
  • Ability to handle multiple, critical, high priority issues with a sense of urgency .
  • Proficiency with Google Suite Products.
  • Excellent communication verbal, written, interpersonal with strong active listening skills.
  • Detail-oriented and dependable, with a positive and inquisitive attitude.
  • Ability to multitask, prioritize, and collaborate
  • Exhibit a high degree of self-motivation, drive and a proactive nature.

Hours:

  • Operating in US hours
  • Be ready to work on night shifts and during weekends based on the work schedule

Professional Commitment:

Being a product based company we heavily invest in developing functional/ technology/ leadership skill sets in our team members. So candidates who are willing to commit to a minimum of 2 years need to apply.Role & responsibilities

The Technical Support Specialist is responsible for providing technical assistance to customers,

installers and residents. To be successful, the TSM 1 must have an in-depth knowledge of

company products, services, partner integrations, client business practices and possess

effective communication skills with a genuine desire to understand the clients technical needs

and provide value through actionable processes. TSM 1 should have knowledge of IoT devices,

employ agile thinking to solve problems and provide meaningful insights into the daily technical

issues of our clients.

Preferred candidate profile

  • Zonal Technical Support Specialist

    5 days ago

    Kolkata, West Bengal, India GE Healthcare Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Zonal Technical Support Specialist Ultrasound - East Job Description SummaryThe Zonal Technical Support Specialist drives customer satisfaction through service excellence by providing both remote and onsite technical support and counsel to Field Engineers (FEs) and customers experiencing system performance issues. This position serves as the technical...

  • Zonal Technical Support Specialist Ultrasound

    4 weeks ago

    Kolkata, West Bengal, India GE Healthcare Full time

    Summary The Zonal Technical Support Specialist drives customer satisfaction through service excellence by providing both remote and onsite technical support and counsel to Field Engineers FEs and customers experiencing system performance issues This position serves as the technical resource for service-related escalations concerning the Ultrasound product...

  • Zonal Technical Support Specialist Ultrasound

    1 week ago

    Kolkata, West Bengal, India GE HealthCare Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Description SummaryThe Zonal Technical Support Specialist drives customer satisfaction through service excellence by providing both remote and onsite technical support and counsel to Field Engineers (FEs) and customers experiencing system performance issues. This position serves as the technical resource for service-related escalations concerning the...

  • Technical Support Executive

    2 weeks ago

    Coimbatore, Tamil Nadu, India ONLINE CONSULTANCY SERVICES Full time ₹ 1,50,000 - ₹ 1,80,000 per year

    Bachelor's degree in Information Technology, Computer Science, or a related field preferred.1 - 2 years of proven experience as a Technical Support Specialist or similar role.Strong knowledge of computer systems, software, and hardware.Experience with remote desktop applications and help desk software.Excellent problem-solving and communication skills...

  • Technical Sales Specialist

    4 weeks ago

    Kolkata, West Bengal, India Antal International Full time

    Job Title Technical Sales Specialist Location Kolkata Employment Type Full-Time Number of Positions 1 Reporting To Director Age limit-40 Years Job Summary We are looking for a Technical Sales Specialist to lead business development efforts in the East India region This role is ideal for someone with a strong technical background in biomedical or...

  • Information Technology Support Specialist

    2 weeks ago

    Coimbatore, Tamil Nadu, India Wider World Immigration Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Min Experience:Min 2 Years and Max 12 YearsJob Location:LuxembourgSalary Range:up to 90 LPA with other BenefitsRole DescriptionThis is a full-time, on-site role for an Information Technology Support Specialist. The Information Technology Support Specialist will be responsible for providing technical support, troubleshooting issues, and assisting with desktop...

  • Information Technology Support Specialist

    3 weeks ago

    Coimbatore, India Wider World Immigration Full time

    Min Experience:Min 2 Years and Max 12 Years Job Location:Luxembourg Salary Range:up to 90 LPA with other Benefits Role Description This is a full-time, on-site role for an Information Technology Support Specialist. The Information Technology Support Specialist will be responsible for providing technical support, troubleshooting issues, and assisting with...

  • Media Support Specialist

    2 weeks ago

    Coimbatore, Tamil Nadu, India Velan HR Solution Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Job Title : Media Support SpecialistCompany Name : Business Tamizha Pvt LtdJob Location : ErodeJob Type : Full TimeJob Summary:We are seeking a detail-oriented and tech-savvy Media Support Specialist to join our team. In this role, you will provide technical and logistical support for media-related activities including video production, digital content,...

  • Media Support Specialist

    3 weeks ago

    Coimbatore, India Velan HR Solution Full time

    Job Title : Media Support Specialist Company Name : Business Tamizha Pvt Ltd Job Location : Erode Job Type : Full Time Job Summary: We are seeking a detail-oriented and tech-savvy Media Support Specialist to join our team. In this role, you will provide technical and logistical support for media-related activities including video production, digital content,...

  • Technical Specialist

    2 weeks ago

    Coimbatore, Hyderabad, India MKS Vision Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JOB TITLE: Technical Specialist - Infrastructure REPORTS TO: Infrastructure ManagerJOB PURPOSE:Technical Specialist - Infrastructure ensure the security, stability, and efficiency of the organization's IT infrastructure by proactively monitoring security events, managing VDI environments, and resolving incidents across endpoints and servers. This role is...