CEO_Ranchi

Role Summary- The Group CEO Sales will be responsible for overseeing all sales operations across multiple automobile dealership showrooms. This leadership role requires a strategic visionary who can drive sales growth, manage dealership performance, and enhance customer experience while aligning with the overall strategy of the company.

Roles and Responsibilities:

Strategic Leadership:
• Sales Strategy Development: Formulate and implement robust sales strategies tailored to various markets and customer segments, ensuring alignment with overall organizational vision.

• Annual Budgeting: Oversee the annual sales budgeting process, ensuring effective allocation of resources to meet financial goals.

• Sales Forecasting: Create accurate sales forecasts based on historical data and market trends to guide inventory and staffing decisions. Team Management:

• Recruitment & Training: Lead the recruitment process for sales leaders across showrooms and develop comprehensive training programs to enhance team performance and product knowledge.

• Performance Evaluation: Establish performance metrics, conduct regular evaluations, and implement improvement plans to maximize team effectiveness.

• Culture Building: Foster a positive work culture that encourages motivation, teamwork, and creative problem-solving among staff. Customer Relationship Management:

• Customer Engagement: Implement programs that enhance customer engagement and loyalty, creating a seamless buying experience.

• Conflict Resolution: Handle complex customer complaints and escalations, ensuring satisfactory resolutions that uphold the dealership's reputation.

• Feedback Mechanisms: Establish mechanisms to gather customer feedback and utilize insights to refine the sales approach. Market Development:

• Research & Analysis: Conduct market research to identify emerging trends, competitive landscape, and customer preferences, adjusting strategies accordingly.

• Brand Promotion: Collaborate with the marketing team to develop promotional campaigns and initiatives that resonate with customers and enhance brand visibility & new launches

Operational Oversight:

• Inventory Management: Work closely with inventory and supply chain teams to ensure optimal stock levels that align with sales forecasts and customer demand. Performance Monitoring: Regularly analyze showroom performance metrics (e.g., sales conversion rates, customer satisfaction scores) and implement corrective actions as necessary.

Required Skills:

• Strategic thinking and problem-solving abilities.

• Proficiency in using dealership management systems (DMS) and customer relationship management (CRM) tools.

• Strong negotiation skills and a customer-oriented mindset.

• Ability to foster a collaborative team environment.

• Excellent communication and interpersonal skills.

• Ability to analyze complex data and make informed decisions.

• Strong financial acumen with experience in budgeting, forecasting, and P&L management.

Qualification:

• Master's degree in Business Administration, Sales, Marketing, or a related field is highly preferred.
• Deep understanding of automotive industry trends, customer behavior, and competitive dynamics