Mortgage Consultant

2 weeks ago

Pune, Maharashtra, India Oak Leaf HR LLP Full time ₹ 5,50,000 per year

Job Description-

Call Center Representative will be responsible for performing written and verbal verification of employment. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills.

Responsibilities:

Processing the allocated files for:

  • Verification of Employment- by calling the borrowers Employers and verifying their employment details provided to the client.
  • Evidence of Insurance- by calling Insurance Agencies to get the Hazard Insurance policy updated
  • Payoff Demand- by calling other lenders to get an updated payoff statement for the borrower's previous loan.
  • Functions:
  • Processing the allocated files for Verification of Employment/Evidence of Insurance/Payoff Demand
  • Faxing Authorization forms
  • Receiving inbound calls
  • Meeting same day turn times
  • Data Entry, outbound calls, receiving inbound call.
  • Accurately verify employment history for borrowers by following all policies and procedures
  • Analyze data to spot anomalies with the returned verifications.
  • Respond to incoming calls and e-requests timely and accurately
  • Make outbound calls as necessary
  • Meet productivity and quality goals set by the department.
  • Follows all workflows and appropriately document orders.
  • Provides timely and accurate information to incoming customer calls/electronic requests.
  • Assists other team members as needed.
  • Participates in skills training, as requested.
  • Adheres to, and maintains compliance with, all Federal, State, and local laws and Universal policies and procedures.
  • Ensures safety and confidentiality of Employees, property, and data.
  • Performs other related duties as required and assigned.

Requirements:

  • Excellent written and verbal communication skills and ability to articulate complex issue
  • Customer Service, Computer Skills, Time Management
  • Experience in US mortgage domain preferred
  • Detail oriented and excellent organizational skills
  • Quick learner to keep up with the fast paced mortgage industry
  • Able to prioritize multiple tasks and manage time
  • Problem-solver with strong analytical skills
  • Adheres to directives, procedures, and standards
  • Ability to work in a paperless environment
  • Computer proficiency including Microsoft Office Product Suite
  • Candidates must be available to work outside of normal business hours when necessary

Flexible to work in night shifts and weekends

Loc : For Pune.

Contact :

Job Type: Full-time

Pay: Up to ₹550,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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