Delivery Operational Performance Lead

At FPC Global, we're not just shaping the future—we're building it. Our mission, "Building Tomorrow's Digital Planet," reflects our unwavering commitment to transforming industries, creating smarter spaces, and driving sustainable progress.

Since our founding in 2014, we have grown into a global leader with over 140 exceptional professionals, operating across the Americas, EMEA, APAC, and with our headquarters in London. We specialize in delivering integrated, cutting-edge consultancy services that span the entire facility lifecycle, ensuring that every project we undertake sets a new standard for innovation and excellence.

Our business thrives on three dynamic pillars:

• FPC Global: Offering expert guidance in Technical Program & Project Management, Building Performance, Sustainability, and Cybersecurity, we ensure that every project succeeds and fulfills stakeholder aspirations.

• FPC Digital: Revolutionizing Digital Building Design and Operations, we create spaces that are not only efficient but also frictionless and forward-thinking.

• FPC Life Sciences: Empowering life sciences and pharmaceutical clients to deliver game-changing capital projects with precision and expertise.

The Delivery Operational Performance Lead is a pivotal role in ensuring the successful execution of FPC Global's Digital Building Consultancy Services, with management and oversight on operational delivery management, commercial performance, and data-led decision-making. This role leads the development and execution of governance frameworks, performance reporting, and process improvements to support consistent, efficient, quality driven and commercially sound project delivery across all stages of the lifecycle to deliver an excellent client experience.

With direct line management responsibility for the Delivery Operations Performance Team, the role oversees the creation and optimisation of project governance processes for the consultancy practice, reporting structures, and operational tooling. A core aspect of the position is driving business performance through the integration of data management, automation, and analytics to enhance visibility, accountability, and delivery quality.

Working closely with program delivery, commercial, finance, and technical leadership teams, the Delivery Operational Performance Lead provides strategic insights, establishes operational efficiency, and enables data-informed governance and risk management. The ideal candidate brings a high level of commercial awareness, operational rigour, and data fluency to foster a culture of continuous improvement and informed decision-making.

Key Responsibilities

1. Governance Framework Leadership

• Design, implement, and maintain scalable governance frameworks that support consistent project delivery, commercial performance, and effective resource planning across a consultancy environment.
  

• Define and embed best practices for project controls, reporting standards, and governance protocols to ensure quality and compliance across regional teams.
  

• Monitor adherence to governance processes, proactively escalate risks, and support delivery teams with corrective actions to maintain performance and commercial integrity.
  

2. Operational Performance & Commercial Reporting

• Manage and Evolve operational and commercial dashboards that deliver meaningful, business-relevant insights across all stakeholder levels.
  

• Collaborate with technical and program leads to further define reporting needs and ensure consistent, accurate delivery of performance, financial, and resource data.
  

• Partner with the Delivery Operational Performance Analyst to monitor trends, enhance predictive analytics, and uphold data quality across reporting systems.

3. Process Improvement & Operational Efficiency

• Identify and lead initiatives to streamline workflows, enhance data accuracy, and reduce delivery overheads.
  

• Leverage automation and modern tools through regular operational reviews and continuous improvement efforts.
  

• Collaborate with delivery and commercial teams to embed standard practices and implement new technologies that align with client and internal performance goals.
  

4. Team Leadership & Development

• Provide clear strategic direction, coaching, and performance oversight to direct reports, ensuring alignment with team objectives.
  

• Foster a high-performance, accountable culture through mentorship, skill development, and capacity planning.
  

• Support team growth by developing capabilities in governance, process improvement, and stakeholder engagement.

5. Stakeholder Engagement & Communication

• Serve as the primary liaison for governance, reporting, and delivery operations across internal and external stakeholders.
  

• Build strong relationships with regional technical leaders, fostering open communication to support delivery improvement.
  

• Represent the Delivery Operational Performance team in key business forums, aligning commercial performance and governance priorities with leadership objectives.
  

6. Training & Enablement

• Design and deliver training programs to upskill program & project managers, technical consultants, and leadership in governance practices, commercial controls, and operational reporting.
  

• Lead the rollout and reinforcement of delivery protocols (e.g., timekeeping, expense reporting, risk tracking) to ensure consistent adoption.
  

• Provide data literacy and reporting training where needed across delivery teams.
  

7. Project Lifecycle Management

• Pipeline Stage: Support bid processes by advising on project costing, governance requirements, and resource forecasting.
  

• Project Set-up: Collaborate with Program/Project Managers and Technical Leads during onboarding to define governance structures, roles, and financial controls.
  

• Delivery Phase: Monitor and report on project performance against agreed targets (e.g., budget, scope, resourcing & quality).
  

• Commercial Management: Provide monthly commercial performance updates to board and pillar leads, including risk assessments, actual vs forecasted financials, and utilisation impact.
  

• Health Reviews: Host regular program and project review sessions to evaluate performance metrics (margin, scope adherence, resourcing & quality of deliverables) and advise on corrective actions.
  

Skills & Experience

Essential

• Extensive experience in operational governance, performance reporting, and process improvement within a consultancy, or technical delivery environment.
  

• Deep understanding of program/project management frameworks (e.g., PMI) and performance tracking methodologies.
  

• Demonstrated success in leading operational or governance teams, with a focus on commercial delivery.
  

• Advanced capability in data analysis and dashboarding (Excel, Power BI, or equivalent).
  

• Experience working with data, automation, and reporting specialists to enhance business insight.
  

• Strong commercial acumen with experience in margin tracking, utilisation reporting, and cost forecasting.
  

• Excellent communication skills—able to distill complex data and present insights clearly to technical and non-technical audiences.
  

• Strong leadership and people development skills, fostering a collaborative and psychologically safe team culture.
  

Desirable

• Background in Smart Buildings, Facilities Management, Construction, or Technical Consultancy.
  

• Familiarity with continuous improvement approaches (LEAN, Six Sigma).
  

• Experience implementing governance frameworks and commercial reporting across global regions.
  

• Strong working knowledge of ERP systems (e.g., Deltek Vision/Vantagepoint) and enterprise-level data extraction/reporting.
  

• Super-user of business systems, demonstrating past improvements and training delivery.
  

This role is to be based in Pune, India