
Delivery Operational Performance Lead
2 days ago
At FPC Global, we're not just shaping the future—we're building it. Our mission, "Building Tomorrow's Digital Planet," reflects our unwavering commitment to transforming industries, creating smarter spaces, and driving sustainable progress.
Since our founding in 2014, we have grown into a global leader with over 140 exceptional professionals, operating across the Americas, EMEA, APAC, and with our headquarters in London. We specialize in delivering integrated, cutting-edge consultancy services that span the entire facility lifecycle, ensuring that every project we undertake sets a new standard for innovation and excellence.
Our business thrives on three dynamic pillars:
-
FPC Global: Offering expert guidance in Technical Program & Project Management, Building Performance, Sustainability, and Cybersecurity, we ensure that every project succeeds and fulfills stakeholder aspirations.
-
FPC Digital: Revolutionizing Digital Building Design and Operations, we create spaces that are not only efficient but also frictionless and forward-thinking.
-
FPC Life Sciences: Empowering life sciences and pharmaceutical clients to deliver game-changing capital projects with precision and expertise.
The Delivery Operational Performance Lead is a pivotal role in ensuring the successful execution of FPC Global's Digital Building Consultancy Services, with management and oversight on operational delivery management, commercial performance, and data-led decision-making. This role leads the development and execution of governance frameworks, performance reporting, and process improvements to support consistent, efficient, quality driven and commercially sound project delivery across all stages of the lifecycle to deliver an excellent client experience.
With direct line management responsibility for the Delivery Operations Performance Team, the role oversees the creation and optimisation of project governance processes for the consultancy practice, reporting structures, and operational tooling. A core aspect of the position is driving business performance through the integration of data management, automation, and analytics to enhance visibility, accountability, and delivery quality.
Working closely with program delivery, commercial, finance, and technical leadership teams, the Delivery Operational Performance Lead provides strategic insights, establishes operational efficiency, and enables data-informed governance and risk management. The ideal candidate brings a high level of commercial awareness, operational rigour, and data fluency to foster a culture of continuous improvement and informed decision-making.
Key Responsibilities
1. Governance Framework Leadership
-
Design, implement, and maintain scalable governance frameworks that support consistent project delivery, commercial performance, and effective resource planning across a consultancy environment.
-
Define and embed best practices for project controls, reporting standards, and governance protocols to ensure quality and compliance across regional teams.
-
Monitor adherence to governance processes, proactively escalate risks, and support delivery teams with corrective actions to maintain performance and commercial integrity.
2. Operational Performance & Commercial Reporting
-
Manage and Evolve operational and commercial dashboards that deliver meaningful, business-relevant insights across all stakeholder levels.
-
Collaborate with technical and program leads to further define reporting needs and ensure consistent, accurate delivery of performance, financial, and resource data.
-
Partner with the Delivery Operational Performance Analyst to monitor trends, enhance predictive analytics, and uphold data quality across reporting systems.
3. Process Improvement & Operational Efficiency
-
Identify and lead initiatives to streamline workflows, enhance data accuracy, and reduce delivery overheads.
-
Leverage automation and modern tools through regular operational reviews and continuous improvement efforts.
-
Collaborate with delivery and commercial teams to embed standard practices and implement new technologies that align with client and internal performance goals.
4. Team Leadership & Development
-
Provide clear strategic direction, coaching, and performance oversight to direct reports, ensuring alignment with team objectives.
-
Foster a high-performance, accountable culture through mentorship, skill development, and capacity planning.
-
Support team growth by developing capabilities in governance, process improvement, and stakeholder engagement.
5. Stakeholder Engagement & Communication
-
Serve as the primary liaison for governance, reporting, and delivery operations across internal and external stakeholders.
-
Build strong relationships with regional technical leaders, fostering open communication to support delivery improvement.
-
Represent the Delivery Operational Performance team in key business forums, aligning commercial performance and governance priorities with leadership objectives.
6. Training & Enablement
-
Design and deliver training programs to upskill program & project managers, technical consultants, and leadership in governance practices, commercial controls, and operational reporting.
-
Lead the rollout and reinforcement of delivery protocols (e.g., timekeeping, expense reporting, risk tracking) to ensure consistent adoption.
-
Provide data literacy and reporting training where needed across delivery teams.
7. Project Lifecycle Management
-
Pipeline Stage: Support bid processes by advising on project costing, governance requirements, and resource forecasting.
-
Project Set-up: Collaborate with Program/Project Managers and Technical Leads during onboarding to define governance structures, roles, and financial controls.
-
Delivery Phase: Monitor and report on project performance against agreed targets (e.g., budget, scope, resourcing & quality).
-
Commercial Management: Provide monthly commercial performance updates to board and pillar leads, including risk assessments, actual vs forecasted financials, and utilisation impact.
-
Health Reviews: Host regular program and project review sessions to evaluate performance metrics (margin, scope adherence, resourcing & quality of deliverables) and advise on corrective actions.
Skills & Experience
Essential
-
Extensive experience in operational governance, performance reporting, and process improvement within a consultancy, or technical delivery environment.
-
Deep understanding of program/project management frameworks (e.g., PMI) and performance tracking methodologies.
-
Demonstrated success in leading operational or governance teams, with a focus on commercial delivery.
-
Advanced capability in data analysis and dashboarding (Excel, Power BI, or equivalent).
-
Experience working with data, automation, and reporting specialists to enhance business insight.
-
Strong commercial acumen with experience in margin tracking, utilisation reporting, and cost forecasting.
-
Excellent communication skills—able to distill complex data and present insights clearly to technical and non-technical audiences.
-
Strong leadership and people development skills, fostering a collaborative and psychologically safe team culture.
Desirable
-
Background in Smart Buildings, Facilities Management, Construction, or Technical Consultancy.
-
Familiarity with continuous improvement approaches (LEAN, Six Sigma).
-
Experience implementing governance frameworks and commercial reporting across global regions.
-
Strong working knowledge of ERP systems (e.g., Deltek Vision/Vantagepoint) and enterprise-level data extraction/reporting.
-
Super-user of business systems, demonstrating past improvements and training delivery.
This role is to be based in Pune, India
-
Delivery Operational Performance Lead
7 hours ago
Pune, Maharashtra, India Facility Performance Consulting Limited Full time ₹ 12,00,000 - ₹ 24,00,000 per yearCompany Description At FPC Global, we're not just shaping the future—we're building it. Our mission, "Building Tomorrow's Digital Planet," reflects our unwavering commitment to transforming industries, creating smarter spaces, and driving sustainable progress.Since our founding in 2014, we have grown into a global leader with over 140 exceptional...
-
Delivery Lead
1 week ago
Pune, Maharashtra, India EXL Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescription :Delivery Lead : Data & AI ModernizationLocation : All EXL LocationsExperience : 15 yearsTravel : As required across geographiesWork Hours : Flexible support to global time zonesAbout the Role : We are looking for a Delivery Lead with a strong technical foundation and proven experience in scaling teams and accounts, particularly in data...
-
Affiliate Operations Specialist
2 weeks ago
Pune, Maharashtra, India ZIFF DAVIS PERFORMANCE MARKETING Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Affiliate Operations SpecialistPosition Type: Remote IndiaShift Type: UK ShiftShift Time: 02:00 PM to 11:00 PM IST (Monday - Friday)Who You Are: Are you passionate about optimizing processes and ensuring seamless execution? Do you thrive in a fast-paced environment where precision and support are key to success? If you're a detail-oriented...
-
Data delivery Analyst
2 days ago
Pune, Maharashtra, India ZIFF DAVIS PERFORMANCE MARKETING Full time ₹ 8,00,000 - ₹ 12,00,000 per yearKey Responsibilities:Ensure timely delivery of data to stakeholders.Maintain documentation of data sources, processes, and delivery workflows.Extract, transform, and load (ETL) data from various sources.Maintain and optimize data pipelines to ensure smooth data flow.Ensure data integrity by identifying and resolving inconsistencies.Required...
-
Performance Test Lead
2 weeks ago
Pune, Maharashtra, India Barclays Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJob Description Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages,...
-
Customer Success Manager
56 minutes ago
Pune, Maharashtra, India ZIFF DAVIS PERFORMANCE MARKETING Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRole Summary The Manager Customer Success will be the strategic bridge between the SWZD Lead Generation team and the ZDPM Operations team, ensuring seamless execution of high-quality lead generation campaigns. This role focuses on revenue growth through insourcing, campaign optimization, and maintaining exceptional client satisfaction, while leading a...
-
RPE Delivery Lead
2 days ago
Pune, Maharashtra, India Barclays Full time ₹ 1,00,00,000 - ₹ 3,00,00,000 per yearEmbark on a transformative journey as RPE Delivery Lead at Barclays, where you'll spearhead the evolution of our digital connectivity landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences.To be successful in this role as a RPE Delivery Lead, you...
-
Delivery Lead
3 days ago
Pune, Maharashtra, India, Maharashtra EXL Full timeDelivery Lead: Data & AI ModernizationLocation: All EXL LocationsExperience: 15+ yearsTravel: As required across geographiesWork Hours: Flexible support to global time zonesAbout the Role: We are looking for a Delivery Lead with a strong technical foundation and proven experience in scaling teams and accounts, particularly in data modernization initiatives....
-
Delivery Lead
3 days ago
Pune, Maharashtra, India, Maharashtra Sioux Technologies Full timeJob Title: Mechanical Delivery LeadLocation: Pune, IndiaJob Type: Full-timeCompany:At Sioux Technologies, our employees are the key to our success. With offices across Europe and Asia, we believein building a rich global talent pool where productivity flourishes and playing in a teams is critical. When you joinSioux, you become part of our high-tech family...
-
Senior Delivery Lead
1 week ago
Pune, Maharashtra, India Medtronic Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAt Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeMedtronic is expanding their footprint for Diabetes Care with a center in Pune and as the Senior...