Manager, Analytics

Job Description:

Role Title: Manager, Analytics - H&W Platform (L09)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.  

• We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.  

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.  

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:

Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth.

Role Summary/Purpose:

Manager, Analytics - H&W Platform (Individual Contributor) role is a part of India Analytics Hub (IAH). The primary purpose of this role is to support and grow Health & Wellness platform business by providing strategic and scalable solutions, collaborating with functional teams on key business priorities, deliver high visibility & high-impact projects and working in close collaboration with IAH and US Analytics teams. The candidate must be a thought leader, hands on problem solver and deliver actionable insights for the business.

Key Responsibilities:

• Support Health & Wellness platform business and analytics stakeholders in making informed decisions through data, analytics and insights

• Proactively discover, lead, and solve open-ended/ambiguous business problems through basic to advanced analytics/data science tools and techniques, as applicable

• Work hands-on to derive insights from data and/or automate critical processes using analytical techniques, tools, software and  provide actionable recommendations to enable effective decision making and reduce execution time, as appropriate

• Ensure adherence to timely delivery, accuracy, and documentation in line with audit procedures

• Contribute to internal initiatives, perform other duties and/or special projects, as assigned

Required Skills/Knowledge:

• Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 2+ years of hands-on relevant analytics/data science experience, or in lieu of a degree 4+ years of hands-on relevant analytics/data science experience

• Minimum 2+ years of hands on SQL/ SAS programming experience & ability to leverage algorithms like Decision Tree, Regression and be efficient in handling complex/large data

• Must have experience with Business Intelligence and Reporting tools such as Tableau/Power BI

• Experience in campaign performance measurement, customer targeting framework and synergy of multiple functions & create / connect KPIs

• Be able to listen to the stakeholders, ideate/propose solutions, lead planning & execution, and deliver analytics projects

• Be able to effectively communicate (verbal, written & in presentation form) and lead analytics with senior stakeholders

• Experience in credit card or financial services industry

Desired Skills/Knowledge:

• Innovative mindset that looks to improve current capabilities and discover new ones

• Excellent SQL skills

• Able to manage multiple tasks with conflicting priorities

Eligibility Criteria:

Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 2+ years of hands-on relevant analytics/data science experience. Minimum 4+ years of hands-on relevant work experience in lieu of specified degree

Work Timings:

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday.

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, LPP)

• L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.

• L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.

• L04+ Employees can apply.

Grade/Level: 09

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