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Room Division Manager

2 weeks ago

Udupi, Karnataka, India Peninsula Hospitality Group Full time ₹ 8,00,000 - ₹ 12,00,000 per year

1. Operational OversightManage daily operations of the Front Office, Housekeeping, Reservations, and Guest Services departments. Develop and implement policies and procedures to enhance efficiency and service quality. Conduct regular inspections to ensure cleanliness, safety, and adherence to brand standards.

2. Guest SatisfactionAddress guest inquiries, complaints, and special requests promptly and professionally. Implement guest service initiatives to enhance overall guest experience. Monitor guest feedback and implement strategies for continuous improvement.

3. Revenue and Budget ManagementCollaborate with the revenue management team to optimize room occupancy and pricing strategies. Prepare and manage departmental budgets, controlling costs while maintaining service quality. Analyze performance metrics and financial reports to identify areas for improvement.

4. Team Leadership and DevelopmentLead and manage the Front Office and Housekeeping teams, setting performance standards and fostering a culture of excellence. Provide training, coaching, and professional development opportunities to staff. Conduct performance evaluations and provide ongoing feedback.5.

Collaboration and CoordinationCoordinate with other hotel departments, including sales, marketing, food and beverage, and maintenance, to ensure seamless operations. Participate in the preparation of the Annual Business Plan and Sales and Marketing Plans. Monitor service and product standards, ensuring corrective actions are taken as necessary.