Opening For Deputy Manager

1 day ago

Vadodara, Gujarat, India Baroda Global Shared Service Full time

Dear Candidate,

Greetings from Baroda Global Shared Services Limited

(A wholly owned subsidiary of Bank Of Baroda)

We at Baroda Global Shared Services Ltd are hiring Deputy Manager - BPO Operations (Tele Collections)

JOB DETAILS


• Location: Vadodara (Gujarat)

• Position: Deputy Manager

• Domain: BPO Operations (Tele-collections)

• Qualification: Any Graduate

• Certification: Debt Recovery Agent (DRA)

• Experience: 5 to 7 years of relevant experience

• Job type: Full-time | Permanent

• Work mode: WFO

JOB RESPONSIBILITIES


• Oversee the day-to-day operations of the telecollection team, ensuring smooth workflow and efficient delivery of work.

• Monitor, track, and analyze key performance indicators (KPIs) such as collection efficiency, conversion rates, call quality, Average Handling Time (AHT), and adherence to service levels.

• Develop and implement daily, weekly, and monthly calling strategies and dialer management to optimize collection efforts and bucket efficiency.

• Lead, mentor, and motivate a team of Team Leaders and Collection Executives to achieve individual and team collection goals.

• Oversee quality assurance processes to ensure collection calls comply with service standards and regulatory requirements.

• Act as a point of contact for internal and external stakeholders regarding process performance and operational updates.

• Liaise with support functions (e.g., IT, HR, Quality) to resolve operational challenges and improve overall team performance.

DESIRED CANDIDATE PROFILE


• Minimum of 5-8 years of experience in BPO Operations, with at least 2-3 years in a managerial or Deputy Manager role, specifically handling the Telecollection/Early Collection process.

• Ready to relocate at Vadodara location

Interested candidates who meet above job role requirements and have relevant experience can mail their updated resumes to:

OR

Contact: / 06

Regards,

HR Team - BGSSL

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