Packaging Ops Analyst

9 hours ago

Bengaluru, Karnataka, India Johnson Controls Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Job Description: Packaging Ops Analyst

What you will do:

As a packaging Ops Analyst, you will be responsible for supporting end-user computing operations, ensuring efficient and effective IT service delivery. You will assist in troubleshooting technical issues, maintaining systems, and supporting users in a timely manner. Collaborate with cross-functional teams to enhance user experience and streamline process

Technical Skills:

  • MSI and App-V Packaging: Proficiency in creating and customizing Windows Installer (MSI) and Microsoft Application Virtualization (App-V) packages.
  • Scripting Languages: Strong knowledge of PowerShell, VBScript, and Batch scripting for automation and customization.
  • Packaging Tools: Experience with tools like Admin Studio, Wise Package Studio, InstallShield, or Flexera.
  • Software Deployment: Familiarity with deployment platforms like SCCM (System Center Configuration Manager), or Intune.
  • Operating System Knowledge: Deep understanding of Windows OS architecture, registry, file systems, and user profiles.

Analytical & Troubleshooting Skills

  • Issue Diagnosis: Ability to debug installation failures, resolve dependency conflicts, and troubleshoot compatibility issues.
  • Log Analysis: Skilled in interpreting installation logs (e.g., MSI logs, App-V logs) to identify root causes.
  • Testing & QA: Experience in functional, UAT, and regression testing of packaged applications.

Documentation & Process

  • Process Adherence: Familiarity with ITIL processes, change management, and service catalog workflows.
  • Documentation: Ability to create detailed packaging documentation, including installation guides and rollback procedures.

Soft Skills

  • Communication: Clear interaction with stakeholders, end-users, and cross functional teams.
  • Time Management: Handling multiple packaging requests with prioritization and efficiency.
  • Adaptability: Staying current with evolving technologies and adapting to new environments or tools

JCI is dedicated to fostering a diverse and inclusive work environment where every employee is valued and empowered to reach their full potential.

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