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Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

In this role, the shortlisted candidate will be responsible to delivering services in area of Sales Support and will be handling processes related to Order management, Order fulfillment, Contract management, Territory manager and customer support, complaint handling and dispute resolution.

Are you the one we are looking for

The role requires very close co-ordination with Sales teams, Product teams, Field support team, IT teams, vendors / suppliers, and transporter / freight forwarder to enable revenue maximization for the organization.

We will prefer people with some analytical skills who are able to understand the process and follow the same rigorously.

Responsilbilties

1. Responsible for preparation & reporting of KPI/SLA data

2. Act as subject matter authority and resolve / support team in achieving the business objectives.

3. Own customer / third party relationship and governance to drive surprise free operation and revenue maximization.

4. Resolve process issues by co-ordination internally (with stakeholders) and externally with relevant parties.

5. Perform following activities as part of individual contributor role;

a. Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries

b. Coordinate (phone / emails) with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed

c. Capture details from customers and sometimes service technicians for accurate invoicing (including CN / DN notes) and ensure to have complete the billing / invoicing timely as per the contractual agreements

d. Ensure resolution to customer requests for any queries on Contracts / order status and billing/invoicing corrections

e. Follow-up on pending items with Logistics / Supply chain team for order delivery status

f. Periodical and ad-hoc Report preparation for internal (sales, Business Controllers, etc.) and external (Customers)

g. Archival of the right set of documents for audit and compliance purposes

h. Capturing information from logistics partners and advising customers regarding availability and deliveries

i. Offering resolutions for internal updating requests: credit/ debit notes, reimbursements, rebates, etc.

j. Checking and solving potential issues between client purchase orders (PO) and system information;

k. Presenting with the warehouse and forwarders and efficiently lead the delivery process to ensure return of goods to the final recipient

l. Preparing the relevant documents for the orders - Export documents (LoC, etc.), Pro forma invoices, customs documents, etc. and coordinate with internal teams for smooth order delivery

m. Accurate categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed, etc.

In this role the candidate may have to at time work during global hours in order to connect with other teams working in different time zones. There may also be possibilities for any business travels locally or outside the country.

Qualifications

Minimum qualifications

• Graduate
• SAP ERP experience

Preferred qualifications

• Diploma / Post Graduation in business studies

Skills:

• Proven experience in Sales support - Quote to Cash, Contract Management, Sales Administration, Customer dispute management and handling, Master data management & Reporting and Analysis in manufacturing industry, preferably medical devices industry.
• Well versed with team management, partner management and dispute resolution.
• Excellent interpersonal skills (English + Local Language) - written and oral
• Experience in driving process transformation / continuous improvement projects for customers.
• Strong in Sales operation and Order Management fundamentals to drive improvement.
• Should be Instrumental in Conflict Management Internal & External.
• Any past transition experience (transfer of work to GBS environment) will be added advantage.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobAssistant Manager

Primary LocationIndia-Noida

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingSep 9, 2025, 7:40:55 PM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time