Platform Engineer

2 weeks ago

Bengaluru, Karnataka, India Ascendion Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Description :

Job Title : Atlassian Engineer

Location : Bengaluru, India (Hybrid)

Must Have :

- Minimum 12 years of relevant experience

- Banking domain experience

Top Skills :

- Atlassian products

- End User Support

- Code Repository Management

Job Description :

Configuration and Maintenance :

- Configure tools to reflect the organization's delivery approach, agile and operational workflows, and reporting requirements as these evolve

- Integrate Jira and Confluence with other essential tools and systems such as the DevOps toolchain, promoting the integration automation and CI/CD into the software delivery lifecycle

- Create and configure new projects, schemes, and workflows within Jira, Confluence, Bitbucket, and Jira Service Desk

- Evaluate and manage the usage of Atlassian add-ons to meet team and business needs

User Support :

- Assist Project Level Administrators with managing settings and maintaining their projects

- Provide technical support to end-users through Jira Service Desk, resolving issues and answering inquiries

- Assist end users with user-specific settings

- Create and maintain training guides for end users

- Onboard and offboard colleagues, remaining with our licence limits

Upgrades and Maintenance :

- Ensures ongoing maintenance, optimization, and support for Jira and Confluence

- Manage the relationship with the developers, Atlassian

- Plan, schedule, and coordinate Atlassian tools upgrades

- Ensure smooth maintenance and performance of the Atlassian suite

Expected deliverables include :

- Optimized demand pipeline allowing for the redundancy of the Change Tooling Mailbox

- Clear role-based permissions and descriptors

- Self-serve catalogue and user guides

- Optimized access management process

Skill Requirements :

- Proven experience in administering Atlassian products (Jira, Confluence, Bitbucket, Jira Service Desk)

- Familiarity with evaluating and managing Atlassian add-ons

- Strong problem-solving skills and ability to provide excellent user support

- Effective communication and collaboration skills

- Minimum of 5 years of experience working with Atlassian collaboration tools in a technical or support role

- Strong proficiency in multiple tools, especially Atlassian (Jira, Confluence) and GitHub

- Scripting experience preferred to make bulk updates to tools

- Hands-on experience with code repository management (Git, GitHub, and/or GitLab)

- Experience integrating tools through APIs, plugins, or automation platforms

- Understanding of the software development lifecycle (SDLC) and agile methodologies

- Excellent communication and problem-solving skills

- Ability to lead projects independently and work collaboratively across teams

- Detail-oriented, with a focus on user experience and operational efficiency

- Strong product mindset, with a focus on value and data-driven decision-making

- For the role, it will also be important to have familiarity with continuous integration/continuous deployment (CI/CD) tools (e.g., Jenkins, GitHub Actions) and cloud platforms (e.g., AWS, Azure, GCP)

About Ascendion :

- Ascendion is transforming the future of technology with AI-driven software engineering

- Our global team accelerates innovation and delivers future-ready solutions for some of the worlds most important industry leaders

- Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients

- Join us to build transformative experiences, pioneer cutting-edge solutions, and thrive in a vibrant, inclusive culture powered by AI and driven by bold ideas

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