Microsoft Teams

18 hours ago


Hyderabad, Telangana, India Ipem Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per year

About the Role:We are seeking a highly skilled developer to help build a custom integration solution for voice and chat communication between Microsoft Teams and Amazon Connect. The successful candidate will play a key role in building, deploying, and maintaining the integration that enhances the customer service experience, allowing MS Teams to manage both voice and chat interactions in one unified platform. Responsibilities:

  • Integration Development: Develop and implement custom solutions to integrate Amazon Connect with Microsoft Teams, enabling seamless voice and chat interactions between agents and customers.
  • Custom Code Development: Write and maintain custom code using Microsoft Teams APIs, Amazon Connect APIs, AWS Lambda, and other relevant technologies to bridge the gap between these platforms.
  • Voice and Chat Support: Implement Amazon Connect Contact Control Panel (CCP) and chat integrations within Teams, ensuring smooth workflows for both inbound and outbound voice calls, as well as real-time chat interactions.
  • System Configuration: Configure and optimize Amazon Connect routing profiles, queues, contact flows, and Teams settings to ensure streamlined operations.
  • Security & Compliance: Implement secure authentication protocols (e.g., OAuth, SSO) between Amazon Connect and Microsoft Teams while ensuring compliance with industry standards.
  • Testing & Deployment: Conduct unit testing, integration testing, and assist in deployment to ensure high-quality, bug-free solutions. Participate in post-deployment support and troubleshooting.
  • Documentation: Document code, architecture, and processes to ensure maintainability and ease of understanding for internal teams.

Qualifications:

  • Experience:

  • Proven experience in integrating third-party systems, specifically Amazon Connect with Microsoft Teams or similar communication platforms.

  • Hands-on experience developing and deploying custom applications using AWS SDK, Lambda, Amazon Connect APIs, Teams APIs, Azure, and
  • Familiarity with Voice and Chat integration in cloud-based environments, preferably within customer service or contact center settings.

  • Technical Skills:

  • Strong proficiency in programming languages: JavaScript, , TypeScript, Python (or other relevant languages).

  • Experience with RESTful APIs and WebSocket for real-time communication.
  • Knowledge of AWS services like Lambda, SNS, SQS, and CloudWatch.
  • Familiarity with Microsoft Graph API and Teams App Studio for custom app development in Microsoft Teams.
  • Understanding of Single Sign-On (SSO) and OAuth for secure authentication.

  • Tools & Technologies:

  • Familiarity with Git, CI/CD pipelines, Jira, and Agile methodologies.

  • Experience with Amazon Connect Contact Flows, Queues, and Routing Profiles.
  • Experience with Teams Voice and Power Automate integrations is a plus.

  • Soft Skills:

  • Strong problem-solving and debugging skills.

  • Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
  • Strong attention to detail with a focus on delivering high-quality code and solutions.

  • Experience with IVR (Interactive Voice Response) systems and AWS Connect Streams.

  • Previous work with integrating chatbots, Amazon Lex, or other conversational AI systems within Teams.


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