Associate Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing

Job Description: 

Ingram Micro is a leading technology company for the global information technology ecosystem.

With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart

Key Responsibilities:

• Pre-Sales Solutioning & Design

• Engage with customers, channel partners, and OEMs to gather business and technical requirements.
• Design and propose end-to-end network and security solutions across multi-vendor environments (Juniper, Ruckus, Aruba, Cisco and Firewalls) for Routing, Switching, Wireless, SD-WAN, and Network Automation.
• Prepare accurate Bill of Materials (BOM), High-Level Designs (HLD), and Low-Level Designs (LLD) based on customer requirements.
• Conduct Proof of Concept (PoC), product demos, and technical presentations.
• Perform wireless heatmapping and site surveys to ensure optimal coverage, capacity, and performance.
• Design and recommend firewall solutions for perimeter security, segmentation, VPN, and threat prevention.

• RFP, Technical Compliance & Documentation

• Work on RFPs, ensuring complete technical compliance with requirements.
• Prepare detailed compliance matrices, cross-references, and deviation lists where applicable.
• Collaborate with sales and bid teams to prepare winning technical proposals aligned with customer needs.

• Troubleshooting Support & Technical Advisory

• Provide top-level troubleshooting and optimisation support for critical network and security issues.
• Recommend lifecycle management, upgrades, and optimisation strategies.

• Product Training & Enablement

• Deliver product training sessions for customers, channel partners, and internal teams on Juniper, Ruckus, Aruba, Cisco, and Firewall solutions.
• Create training materials, presentations, and technical guides to support knowledge transfer.
• Stay updated on the latest vendor certifications, features, and updates to provide relevant training.

• Technology Expertise

• Configure and demonstrate platforms such as Juniper Mist, Aruba Central, Ruckus SmartZone, Ruckus Cloudpath and Firewall solutions (e.g., Palo Alto, Fortinet, Juniper SRX, Cisco Firepower).
• Deep knowledge of Routing & Switching protocols (OSPF, BGP, MPLS, VXLAN, EVPN) and Wireless architectures.
• Familiarity with Traditional and Fabric Network Technology, SDN, Network Automation, and integration with management platforms.
• Knowledge of Infra services like DNS, DHCP, NTP and RADIUS and TACACS+.

• Documentation & Knowledge Sharing

• Maintain technical documentation, including customer requirement documents, HLDs, LLDs, implementation guides, and network diagrams.
• Conduct knowledge transfer sessions for internal teams, partners, and customers.

• Industry Awareness

• Stay updated on emerging networking and security trends, competitive products, and vendor roadmaps.
• Provide technical inputs for RFP/RFI responses.

Required Skills & Experience:

• Bachelor's degree in computer science, BCA, B-TECH, or related field.
• Minimum 3–4 years of hands-on experience with the major vendors (Juniper, Aruba, Ruckus, Cisco) and Firewall solutions.
• Strong knowledge in Routing, Switching, Wireless, SD-WAN, and Firewall architectures.
• Experience in solution designing, BOM preparation, heatmapping, firewall solutioning, product training, RFP working, technical compliance, and cross-reference creation.
• Practical deployment experience with Juniper EX/QFX, Aruba CX, Ruckus ICX, and enterprise firewall solutions.
• Good knowledge of Juniper Mist, Aruba Central, Ruckus SmartZone and Cloudpath.
• Relevant certifications preferred (JNCIA, ACA, RASP, CCNA, NSE or equivalent).
• Excellent communication, presentation, and customer engagement skills.
• Proven track record working with OEMs, channel partners, and customers.
• Ability to work independently and in collaboration with sales and technical teams.

Good to Have:

• Knowledge of Enterprise and data centre networking.
• Exposure to advanced security solutions such as NAC, DLP, and SIEM integration.