Functional Analyst

Role Overview

We have an exciting opportunity for a Functional Analyst to join our Microsoft Dynamics 365 (D365) migration team in a truly global environment. You will manage and support D365 applications and support business teams in D365 adoption, configuration and workflows, as well as product testing and validation. You will report to the Project Delivery Manager. This role offers long-term growth for someone eager to apply their skills and experience in the fast-paced soft commodities sector.

Business Overview

Volcafe Ltd is one of the world's leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world's major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Volcafe works across the whole green coffee supply chain to make the coffee business better, together with our partners and employees. We have built and operated sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support program engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

Key Accountabilities

• Provide post-implementation support to end users, both onsite and offshore
• Handle incoming support issues via the ticketing system, ensuring timely resolution and escalating when necessary
• Participate in and manage customer support-focused projects
• Proactively address daily operational concerns
• Develop further expertise in using D365, effectively educating D365 users
• Develop knowledge of commodity trading business processes, specifically coffee
• Troubleshoot and resolve application-related issues
• Build and maintain positive, professional relationships with users
• Document user inquiries, reported problems, and provide feedback and resolutions
• Collaborate with cross-functional teams to discuss user issues, share resolutions, and best practices
• Stay updated on relevant technologies
• Participate in functional testing and validation during D365 migration projects
• Contribute to special projects and testing systems as required

Skills and Experience

• Experience implementing Microsoft Dynamics 365 into Trade, Logistics and Production, with relevant certifications
• Strong skills in other D365 functional areas
• Understanding of D365 technical components (SQL, AOS, SharePoint)
• Experience in multiple D365 ERP implementation and support projects
• Knowledge of best practices, master data management, and security in D365
• Basic finance knowledge (GL, AR, AP)
• Graduate in a relevant discipline
• Familiarity with web, thin client, thick client, and cloud architecture
• Experience in physical commodities is a plus
• Good work ethics, customer service orientation, and problem-solving skills
• Ability to prioritize tasks and provide clear guidance remotely
• Strong verbal and written communication skills
• Previous software or application support experience is preferred

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don't meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about 'what' we do, but these essential behaviours also provide a guide and measure for 'how' we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.