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Our People With over 1,500 team members across 15 countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home
Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen
About the Role We are looking for a seasoned Group Product Manager – Wallet, Billing & Monetisation to lead strategy and execution across our core monetisation and billing infrastructure. You'll manage a team of PMs and own systems critical to HighLevel's revenue engine — including wallet balances, prepaid/postpaid flows, SaaS feature activation, and billing APIs Type: Full Time (Remote in India
What You'll Own Wallet System: Real-time balance tracking, ledger integrity, credit/debit flows, recharge UX, etc Billing Infrastructure: Invoicing, transaction logs, taxation, currency and multi-entity billing compliance SaaS Monetisation: Packaging, upsell motion, onboarding and activation experience for SaaS features and Add-Ons Admin Experience: Simplified billing settings and intuitive admin flows for activating and managing monetised features Product Metrics: Instrumentation, experimentation, and success metrics tracking
Responsibilities Define and drive the product strategy for wallet, billing systems, and SaaS monetisation Lead a team of PMs responsible for execution across wallet, billing, and admin monetisation UX Collaborate with engineering, design, GTM, support, and legal to ship compliant, scalable systems Partner with GTM and finance teams to align monetisation levers with revenue goals Ensure the scalability and extensibility of the platform to support internationalisation and advanced billing use cases Enable instrumentation and dashboards to monitor adoption, usage, and revenue impact Drive cross-functional alignment, build shared vision and clarity across stakeholders
You'll Thrive Here If You Have 7 years of product management experience, including 3 years leading PMs Have built or scaled billing/wallet platforms or payment integrations Understand prepaid/postpaid billing, wallet ledgers, and monetisation best practices Are confident in owning monetisation for a high-scale SaaS or PLG product Love solving user pain with systems-level thinking and scalable solutions Are a strong communicator who inspires clarity and alignment across teams
What You Bring Strategic Thinking: You know how to drive roadmap decisions that align user value with business growth Leadership & Collaboration: You bring clarity, alignment, and energy while leading teams and cross-functional stakeholders User-Centric Mindset: You empathise with agency admins and want to make their monetisation workflows seamless Analytical Rigour: You use metrics and experimentation to guide decisions and iterate quickly Bias for Action: You operate with urgency, adapt rapidly, and navigate ambiguity with confidence Communication Excellence: You simplify complexity and speak clearly to both technical and non-technical audiences
Bonus Points Experience with platforms like Stripe, Chargebee, Recurly, or other billing APIs Background in PLG SaaS or white-labeled platforms Exposure to international wallets, tax engines, or FX handling Experience launching revenue expansion features (e.g., usage-based pricing, bundles
Why You'll Love Working at HighLevel Collaborative, driven, and remote-first culture Empowered to take ownership and drive outcomes Fast-paced environment where experimentation is encouraged Work on a product that powers real revenue growth for 2M businesses Be a key part of scaling one of the fastest-growing SaaS platforms globally Equal Employment Opportunity Information The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision
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