IT Director

Description :

Job Title : Director of IT - Provider Team

Department : Information Technology

Summary :

The Director of IT - Provider Team is a key leadership role responsible for the successful delivery of application development projects and programs within the Payor - Provider domain. This role requires a strong technical background, proven leadership skills, and extensive delivery experience in the US Healthcare Payer industry, particularly within the Provider domain. The Director will lead a team of Developers, Product Owners, and Business Analysts, ensuring alignment with organizational goals and effective resource utilization. Operating in a matrixed environment, the Director will be a skilled relationship builder, collaborating with US counterparts and other internal teams to achieve shared objectives.

Key Responsibilities :

Leadership and Team Management :

- Provide strategic direction and leadership to the Provider Team, fostering a culture of collaboration, innovation, and continuous improvement.

- Directly manage a team of approximately 5 employees, with oversight of approximately 60 total resources, including Developers, Product Owners, and Business Analysts.

- Conduct performance reviews, provide coaching and mentoring, and support the professional development of team members.

- Assess and identify capability gaps within the team, developing and implementing strategies to address them.

Delivery and Project Management :

- Take accountability for the successful delivery of application development projects and programs within the Provider domain, ensuring adherence to timelines, budgets, and quality standards.

- Drive the execution of projects, proactively addressing risks and issues, and escalating as needed.

- Ensure the delivery of high-quality software solutions that meet business requirements.

Resource Management and Planning :

- Develop and maintain resource plans and projections, aligning resources to the right efforts.

- Experience in demand and capacity planning and forecasting to accurately predict resource needs.

- Coordinate with Product Owners to understand project priorities and develop resource allocation strategies.

Stakeholder Management and Communication :

- Work closely with US counterparts and other internal teams to ensure alignment and effective collaboration.

- Interface with various stakeholders across the organization, building strong relationships and fostering open communication.

- Identify and communicate risks and issues to senior leadership and team members.

- Present project status updates and other relevant information to senior leadership.

Technical Expertise and Strategy :

- Maintain a strong understanding of the current technology stack (Mainframe, Java, APIs) and integrations with external vendors.

- Provide technical guidance and support to the team, ensuring adherence to best practices and architectural standards.

- Contribute to the development of IT strategies and roadmaps for the Provider domain.

Required Qualifications :

- Minimum of 10 years of experience in the US Healthcare Payer industry.

- At least 15-18 yrs of IT experience.

- Experience within the Provider domain (Credentialing, Contracting, Directories & Provider Data Management).

- Proven experience in leading and managing application development teams.

- Strong delivery experience with a track record of successfully delivering projects and programs.

- Experience with demand and capacity planning and forecasting.

- Solid understanding of a variety of technology stacks, including Mainframe, Java, and APIs.

- Experience working with external vendors.

- Excellent communication, interpersonal, and relationship-building skills.

- Strong problem-solving and analytical skills.

- Ability to influence and negotiate with stakeholders in a matrixed organization.

Leadership Skills :

- Vision : Ability to shape the overall direction of an organization.

- Curiosity : Not being content with the status quo, a desire to continuously improve.

- Communication : Ability to clearly and effectively communicate risks, issues, and project status to various audiences.

- Accountability : Taking responsibility for actions and outcomes.

- Integrity : Being honest and ethical in all interactions.

- Creativity : Thinking outside the box and generating innovative solutions.

- Flexibility : Adapting to changing situations and priorities.

- Relationship-building : Building strong connections and fostering collaboration.

- Problem-solving : Identifying and resolving complex issues.