Quality Manager

1 week ago

Patna, Bihar, India Jeevandan Multispeciality Hospital Pvt. Ltd. Full time ₹ 6,00,000 per year

Designation: Quality Manager

Department: Quality

Location: Patna, Bihar

Joining: Immediate

Hospital Name: Jeevandan Multispeciality Hospital

Job Overview

The Quality Manager oversees the hospital's quality management systems to ensure safe, effective, and patient-centered care. This role leads quality improvement initiatives, manages accreditation processes, ensures regulatory compliance, and fosters a culture of continuous improvement across all departments.

Key Responsibilities:

1. Quality Management & Improvement

  • Develop, implement, and monitor the hospital's Quality Management System (QMS).
  • Lead quality improvement (QI) and patient safety projects using methodologies such as PDSA, Lean, Six Sigma, and RCA.
  • Conduct clinical audits, quality indicators monitoring, and performance reviews.
  • Analyze data to identify trends, risks, and opportunities for improvement.

2. Accreditation & Regulatory Compliance

  • Manage hospital accreditation programs (e.g., JCI, NABH, ISO, QCI).
  • Ensure compliance with national healthcare regulations and standards.
  • Maintain documentation required for audits and inspections.
  • Coordinate internal and external assessments.

3. Patient Safety & Risk Management

  • Oversee incident reporting, investigation, and root cause analysis.
  • Implement corrective and preventive action plans (CAPAs).
  • Track patient safety indicators and recommend risk-reduction strategies.
  • Promote a Just Culture environment and safety awareness among staff.

4. Policy & Procedure Management

  • Develop, review, and update hospital policies, SOPs, and clinical guidelines.
  • Ensure staff awareness and adherence to established protocols.
  • Support change management when new processes or technologies are introduced.

5. Training & Staff Development

  • Conduct training on quality standards, patient safety, and process improvement.
  • Guide departments in setting KPIs and monitoring performance metrics.
  • Build capacity for quality improvement across multidisciplinary teams.

6. Data Management & Reporting

  • Collect, analyze, and present quality and safety data to leadership.
  • Prepare monthly/quarterly quality dashboards and reports.
  • Use statistical tools to support evidence-based decision making.

Required Skills & Qualifications:

  • Education: Bachelor's / Master's Degree in Hospital Administration, Healthcare Management, or related field (Master's preferred).
  • Experience: 5+ years of experience in healthcare quality management with demonstrated leadership skills
  • Professional certification in quality/accreditation (e.g., CPHQ, Lean Six Sigma, ISO Lead Auditor) is an advantage.

  • Skills:

  • Strong understanding of hospital operations, clinical processes and service protocols.

  • Knowledge of national and international quality standards (NABH/JCI) and hospital compliance.

  • Excellent analytical, problem-solving, and decision-making capabilities.

  • Strong communication, leadership, and team-building skills.

  • Proficiency in data analysis, dashboards, and reporting tools.

To Apply: Send your CV to

Job Types: Full-time, Permanent

Pay: Up to ₹600,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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