Quality Manager
5 days ago
Designation: Quality Manager
Department: Quality
Location: Patna, Bihar
Joining: Immediate
Hospital Name: Jeevandan Multispeciality Hospital
Job Overview
The Quality Manager oversees the hospital's quality management systems to ensure safe, effective, and patient-centered care. This role leads quality improvement initiatives, manages accreditation processes, ensures regulatory compliance, and fosters a culture of continuous improvement across all departments.
Key Responsibilities:
1. Quality Management & Improvement
- Develop, implement, and monitor the hospital's Quality Management System (QMS).
- Lead quality improvement (QI) and patient safety projects using methodologies such as PDSA, Lean, Six Sigma, and RCA.
- Conduct clinical audits, quality indicators monitoring, and performance reviews.
- Analyze data to identify trends, risks, and opportunities for improvement.
2. Accreditation & Regulatory Compliance
- Manage hospital accreditation programs (e.g., JCI, NABH, ISO, QCI).
- Ensure compliance with national healthcare regulations and standards.
- Maintain documentation required for audits and inspections.
- Coordinate internal and external assessments.
3. Patient Safety & Risk Management
- Oversee incident reporting, investigation, and root cause analysis.
- Implement corrective and preventive action plans (CAPAs).
- Track patient safety indicators and recommend risk-reduction strategies.
- Promote a Just Culture environment and safety awareness among staff.
4. Policy & Procedure Management
- Develop, review, and update hospital policies, SOPs, and clinical guidelines.
- Ensure staff awareness and adherence to established protocols.
- Support change management when new processes or technologies are introduced.
5. Training & Staff Development
- Conduct training on quality standards, patient safety, and process improvement.
- Guide departments in setting KPIs and monitoring performance metrics.
- Build capacity for quality improvement across multidisciplinary teams.
6. Data Management & Reporting
- Collect, analyze, and present quality and safety data to leadership.
- Prepare monthly/quarterly quality dashboards and reports.
- Use statistical tools to support evidence-based decision making.
Required Skills & Qualifications:
- Education: Bachelor's / Master's Degree in Hospital Administration, Healthcare Management, or related field (Master's preferred).
- Experience: 5+ years of experience in healthcare quality management with demonstrated leadership skills
- Professional certification in quality/accreditation (e.g., CPHQ, Lean Six Sigma, ISO Lead Auditor) is an advantage.
Skills:
Strong understanding of hospital operations, clinical processes and service protocols.
Knowledge of national and international quality standards (NABH/JCI) and hospital compliance.
Excellent analytical, problem-solving, and decision-making capabilities.
Strong communication, leadership, and team-building skills.
Proficiency in data analysis, dashboards, and reporting tools.
To Apply: Send your CV to
Job Types: Full-time, Permanent
Pay: Up to ₹600,000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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