Salesforce Solution Architect

Job Title: Salesforce Solution Architect

Location: Remote

Department: Technology

Reports To: CTO

Job Type: Full-Time

Pls Note : FSL ( Field Service Lightning ) or Loyalty Management ( One of these 2 is mandatory )

About Us:

TRU IT is a Global Leading Organization dedicated to leveraging cutting-edge technology to drive business innovation and growth. We're architects of online experiences, innovators in the digital landscape, and partners in our clients' success stories. Our journey began with a simple yet powerful vision to transform businesses through strategic and creative digital solutions.

At TRU IT, we pride ourselves on a holistic approach to digital excellence. We don't just create websites or run marketing campaigns; we craft immersive digital journeys that resonate with audiences. From the inception of an idea to its execution, we bring together a team of passionate professionals who thrive on pushing boundaries and challenging the status quo.

Our global team comprises of industry experts hailing from Canada and APAC realms including India and Indonesia having creative and innovative minds. We are tech-savvy enthusiasts and bring a wealth of intelligence and expertise to the table. Whether it's web development, design, digital marketing, or emerging technologies, we're here to navigate the complexities and deliver solutions that make a lasting impact.

Position Overview:

Were looking for a high-impact, hands-on Salesforce Solution Architect with proven multi-cloud experience across Sales Cloud, Service Cloud, Field Service Lightning (FSL), and Loyalty Management. Youll be responsible for end-to-end architecture design, cross-cloud integrations, and hands-on implementation for large-scale digital transformation programs.

Job Location and Address:

This requirement is Full Time and working as Remote.

Responsibilities:

• Lead solution architecture and end-to-end implementation across Sales, Service, FSL, and Loyalty clouds.
• Define scalable, secure, and high-performance multi-cloud designs.
• Engage with enterprise stakeholders for requirement elicitation, technical deep dives, and solution validation.
• Translate complex business processes into technical solutions with data flow diagrams, ERDs, and architecture artifacts.
• Design cross-cloud data architecture, including real-time and batch data exchange.
• Configure and manage record types, page layouts, Lightning pages, Lightning flows, and Dynamic Forms across modules.
• Lead customization using Apex classes, batch jobs, scheduled jobs, future methods, and triggers.
• Oversee UI/UX enhancements using Lightning Web Components (LWC) and mobile compatibility considerations.
• Define governance frameworks around object sharing, role hierarchies, permission sets, and data visibility.
• Ensure API-based integrations using REST, SOAP, Named Credentials, External Services, or MuleSoft.
• Architect multi-org and multi-site strategies for brands and loyalty tiers.
• Establish CI/CD pipelines using SFDX, Git, Jenkins, or Copado.
• Perform code reviews, enforce secure development practices (CRUD/FLS enforcement), and handle performance tuning.
• Collaborate with QA, DevOps, and security teams for end-to-end release management and rollback planning.

Core Technical Competencies

• Sales Cloud: Lead-to-cash processes, opportunity splits, collaborative forecasting, CPQ, quote-to-order workflows.
• Service Cloud: Case assignment logic, SLAs/entitlements, Email-to-Case, Chat, Omni-Channel Routing, Knowledge Base.
• Field Service Lightning (FSL): Work Order Management, Service Appointments, Skill-Based Scheduling, Resource Absence, Mobile App, Gantt Chart, Maintenance Plans, Time Sheets.
• Loyalty Cloud: Tiers & Benefits, Program Members, Transactions, Points Ledger, Accrual & Redemption Rules, Integration with eCommerce, POS & CDP.
• Advanced Apex (Triggers, Queues, Batchable Interfaces), LWC, Flow Orchestration, Dynamic Interactions.
• API patterns: Request/response, webhook-based, platform events, outbound messaging, Named Credentials.
• DevOps & CI/CD: SFDX, GitHub Actions, Jenkins, Copado, Bitbucket Pipelines.
• Security: OAuth 2.0, JWT Bearer flow, TLS, Salesforce Shield, field audit trail.
• Monitoring: Event Monitoring, New Relic, Debug Logs, Vlocity Monitoring (optional).
• Salesforce DX and modular package architecture (unlocked/shared packages).
• Exposure to AppExchange apps: Conga, DocuSign, JIRA, Slack, Experience Cloud.

Requirements

• 10+ years of Salesforce experience with at least 3 years in architecture roles.
• 2+ full-cycle projects involving all 4 clouds.
• Salesforce certifications: Application Architect, FSL Consultant, Loyalty Management (preferred), Integration Architect.
• Strong verbal and written communication to lead client workshops and demos.
• Prior experience working in agile/scrum delivery models and managing dev teams.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and innovative work environment.