SIAM Analyst

At Elanco (NYSE: ELAN) – it all starts with animals
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We're driven by our vision of 'Food and Companionship Enriching Life' and our approach to sustainability – the Elanco Healthy Purpose – to advance the health of animals, people, the planet and our enterprise.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you'll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals' lives better makes life better – join our team today
Your Role:
SIAM Analyst

As Elanco grows, the SIAM Business Systems Analyst will play a key role in stabilizing and optimizing the IT Operating Model through data-driven process improvement, service integration, and reporting. This role is responsible for developing IT governance reports, managing dashboards in ServiceNow and Power BI, supporting vendor management reporting, and driving continuous improvement initiatives. By partnering across IT and vendor teams, the analyst ensures process alignment, monitors performance metrics, and contributes to the ongoing evolution of Elanco's IT governance, collaboration and processes.

Your Responsibilities:

• Generate, validate, and distribute monthly IT governance reports
• Develop and maintain ServiceNow Performance Analytics (PA) dashboards and Power BI (PBI) reports
• Assist in the development and delivery of vendor management reports for the VMO
• Contribute to the creation and tracking of ServiceNow enhancement stories and platform upgrade initiatives
• Set up, monitor, and manage ServiceNow SLA definitions and reporting

What You Need to Succeed (minimum qualifications):

• Minimum of three to five years of IT Service Desk experience.
• Minimum of three to five years of experience in data aggregation and reporting.
• Minimum of three to five years of experience and demonstrable proficiency using and developing reports within ServiceNow
• Education: A bachelor's degree in IT, computer science, business, management or a related field is required

What will give you a competitive edge (preferred qualifications):

• Comprehensive understanding of an ITSM/ITIL governed support model.
• Proficiency in the analysis and interpretation of data and how to effectively utilize that information to drive efficiencies, maturation, and improvement.
• A solid understanding of IT Vendor deliverables and obligations through contracted SOWs, SLA/KPI measurement, and contractually binding credit generating stipulations

Additional Information:

• Travel: 0%
• Location: India, Bangalore

Don't meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status