Azure Support Engineer

21 hours ago

Pune, Maharashtra, India NTT DATA, Inc. Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Position Summary:

An Application Support Engineer maintains IT solutions within a technology domain, ensuring performance, security, and scalability across processes, systems, applications, and infrastructure.

They troubleshoot issues, optimize workflows, implement automation, and collaborate with cross-functional teams to enhance technology and business operations while adhering to industry best practices and compliance to architecture and standards.

They also specialize in building knowledge on end-to-end application integration, working across both frontend and backend technologies and across technology stacks while supporting cloud services, and Azure DevOps practices.Essential Duties and

Responsibilities:

  • Proactively monitor Azure environments (including hosted applications), detect anomalies, and resolve issues before they impact business operations
  • Continuously identify opportunities to optimize and enhance system performance
  • Adapt communication style to effectively convey solutions to different audiences based on their needs
  • Listen attentively and respectfully to understand customer needs and provide appropriate solutions
  • Keep stakeholders regularly informed on progress, including updates on changing priorities or timelines
  • Exercise sound judgment when handling confidential or sensitive information
  • Take initiative and accept accountability for results, without shifting blame for setbacks
  • Stay current with industry knowledge and apply new principles and practices to ongoing work
  • Demonstrate creativity and resourcefulness in solving problems, leveraging both independent ideas and those of others
  • Consistently meet agreed-upon quality and productivity standards
  • Collaborate with team members and stakeholders to identify root causes and implement lasting solutions
  • Make well-informed decisions that consistently achieve the desired outcomes
  • Remain updated on the latest Azure services, tools, and best practices specific to government cloud environments
  • Clearly and concisely document application support processes, solutions, and architectural flows

Required Skills and Experience:

  • Bachelors degree in STEM or a related field (equivalent professional experience may substitute)
  • 3-5 years of experience in the responsibilities and technical skills outlined in this job description
  • Hands-on experience with Azure services, including App Service, Functions, API Management, Logic Apps, Service Bus, and Storage
  • Strong understanding of cloud security best practices and identity management using Azure AD
  • Familiarity with database technologies such as Azure SQL Database and Cosmos DB
  • Proven problem-solving, analytical, and communication skills
  • Experience in designing and developing RESTful APIs
  • Knowledge of microservices architecture
  • Practical experience with Azure DevOps
  • Experience with integration platforms such as Azure Logic Apps or similar tools
  • Proficiency in containerization and microservices technologies, including Docker and Kubernetes
  • Preferred certifications (one or more):o Microsoft Certified: Azure Developer Associate (AZ-204)o Microsoft Certified:
  • NET Developer Associateo Microsoft Certified: DevOps Engineer Expert (AZ-400)

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