Quality Assurance Specialist – Technical Curriculum

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Summary:

We are seeking a detail-oriented and motivated Entry-Level Quality Assurance Specialist to join our team focused on ensuring the accuracy, consistency, and effectiveness of technical curriculum content.

In this role, you will be responsible for testing, reviewing, and validating training materials, ensuring they meet the highest quality standards and provide an exceptional learning experience.

Key Responsibilities:

• Review technical curriculum materials for accuracy, consistency, and adherence to established guidelines.
• Test interactive e-learning modules and digital content for functionality, usability, and compatibility across platforms.
• Identify, document, and track issues or discrepancies in content, structure, or design using bug-tracking tools.
• Collaborate with instructional designers, subject matter experts, and developers to address feedback and resolve issues.
• Perform proofreading and copy editing to ensure language clarity and grammatical accuracy.
• Conduct functional and usability testing for tools or platforms supporting the curriculum.
• Verify technical accuracy by cross-referencing content with source materials or guidelines.
• Participate in team meetings to provide updates on quality assurance progress and share insights for improvement.

Required Skills and Qualifications:

• Bachelor's degree in a relevant field (e.g., Computer Science, Education, or related discipline).
• Two to three years of experience of working as an associate Instructional Designer or in Quality Assurance.
• Strong attention to detail and problem-solving skills.
• Familiarity with technical concepts and the ability to understand and validate technical content.
• Basic knowledge of quality assurance processes and tools.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a team environment and meet deadlines.
• Proficiency in Microsoft Office Suite or Google Workspace.

Preferred Skills:

• Exposure to e-learning tools or platforms (e.g., Articulate, Captivate, or similar).
• Experience with bug tracking tools (e.g., JIRA, Trello).
• Understanding of HTML, CSS, or other web technologies (a plus).
• Knowledge of instructional design principles or learning management systems (LMS).

What We Offer:

• An opportunity to work with a talented team shaping the future of technical education.
• Professional development and training opportunities.
• A collaborative and innovative work environment.

If you are passionate about quality and eager to launch your career in quality assurance for technical curriculum, we encourage you to apply and become part of our mission to deliver exceptional learning experiences

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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