Principal Cloud Operation Engineer

At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a diverse team of fellow creators and inventors. We act with the speed and attitude of a start-up, with the scale and customer-focus of the leading enterprise software company in the world. Compute is one of the core organisations within OCI. We are responsible for providing Compute power i.e. VMs and BMs. Cloud pretty much cannot exists without our org. The Compute org comprises of a family of critical foundational infrastructure services that drive OCI's hardware lifecycle activities

Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioural characteristics of production services. Responsible for the mitigating critical customer incidents, or deployments or testing required to improve security, performance, availability, and scalability of service. Authority for end-to-end performance and operability. Partner with development teams in meeting SLA to unblock customers. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilise a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the effect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies.

Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis. 

Responsibilities include but not limited to

• Incident Management
• Support and troubleshooting of Staging/Production environments
• Response and Resolve incidents as per SLA's
• Organise, Anticipate, Plan and work as On-Call in shifts for multiple services (Open to work in shifts & shows flexibility)
• Maintain Service High Availability
• Release Management
• Test and Deploy solutions and automate to replace manual processes
• Build and maintain deployment tools/procedures
• Zero downtime deployments and a high availability mindset
• Define and build innovative solution methodologies and assets around infrastructure, cloud migration and deployment operations at scale.
• Work with service teams to resolve complex issues that require troubleshooting and knowledge of code. 
• Keep documentation up to date and resolving similar tickets with lower turnaround time and within SLA
• Ensure production security posture
• Ensure monitoring is robust and effective
• Change Management
• Perform Root Cause Analysis

Required Skills: 

• 3+  years overall experience in IT industry
• Minimum 4 years of experience as a Sys Admin/Support
• Strong systems architecture skills
• Strong Linux administration and Troubleshooting skills (Understanding of different Hardware family)
• Virtualisation Technologies
• Scripting Language (Python/Bash etc)
• Understanding of Networking, Cloud Computing, Load Balancers
• Hands on experience at Monitoring/Instrumentation tools (Prometheus/Grafana, new relic, elastic or equivalent).
• Experience with maintaining high scale deployments, managing high throughput and IO intensive services.

Career Level - IC4