Admin & Front Office Executive

5 days ago

Cochin, Kerala, India EXTREME VENTURES LLP Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Luxebrown USA is a premium luxury salon offering world-class beauty and grooming services. We pride ourselves on creating an exceptional experience for our discerning clientele by combining top-tier service with a sophisticated ambiance. We are looking for a highly professional and dynamic Admin cum Front Office Executive to be the face of our salon and ensure seamless administrative operations.

Roles & Responsibilities

Front Office Operations

  • Greet clients warmly and ensure a luxurious first impression.
  • Handle all incoming calls, emails, and walk-in inquiries professionally.
  • Manage appointment bookings, rescheduling, and cancellations with precision using the salon's software system.
  • Maintain a clean, organized, and inviting reception area aligned with the brand's standards.

Client Experience

  • Provide clients with detailed information about salon services, products, and promotions.
  • Offer refreshments and ensure waiting clients are comfortable.
  • Handle client complaints or feedback gracefully and escalate when necessary.

Administrative Tasks

  • Maintain and update client records, including service history and preferences.
  • Handle billing, invoicing, and daily cash/card payment reconciliations accurately.
  • Oversee inventory levels for salon products and coordinate restocking with suppliers.
  • Prepare and share daily, weekly, and monthly reports on appointments, sales, and client feedback with management.
  • Assist in creating staff schedules and ensuring operational efficiency.

Coordination & Support

  • Act as a central point of communication between the salon team and management.
  • Coordinate with vendors, suppliers, and maintenance staff to ensure smooth operations.
  • Support marketing efforts by promoting events, packages, or offers via social media or in-store.

Skills & Qualifications

Required Skills:

  • Strong communication and interpersonal skills to interact with high-end clients.
  • Excellent organizational abilities to manage appointments, inventory, and administrative tasks.
  • Proficiency in salon software and MS Office Suite (Word, Excel, PowerPoint).
  • Ability to resolve client concerns effectively and deliver exceptional service.

Preferred Qualifications:

  • Bachelor's degree/diploma in administration, hospitality, or a related field.
  • Minimum 1-2 years of experience in front office or administrative roles, preferably in luxury or hospitality settings. (Even Fresher can apply)

Key Attributes

  • Professional appearance and demeanor.
  • Attention to detail and accuracy in all tasks.
  • Proactive, with strong problem-solving skills.
  • Team-oriented with a focus on collaboration.
  • Customer-centric mindset to deliver a five-star experience.

Salon Timing : 9:30 A.M - 10:00 P.M

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Location:

  • Ernakulam, Kerala (Required)

Work Location: In person

Expected Start Date: 01/02/2025

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