Tech Process Senior Associate

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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us

Role Overview:

As Tech Process Senior Associate, you will be responsible for remotely assisting customers in implementing the codes for successful set up of Google's digital marketing products.

Position Responsibilities:

• Facilitate 6-7 hours of phone consultations daily with the customers (outbound & Inbound)

• Give guidance & assist customers on pre-defined and documented Google Tag Implementation techniques 

• Create Shopping Campaigns and help them resolve the errors in the feed/ campaign optimization.

• Communicate with advertisers/webmasters via phone, email, chat, and video conferencing as needed

• Deliver high quality service to your customers, exceeding client expectations and quality scoring measure

• Troubleshooting skills and Debugging tools (e.g. search consoles)

Required Skills:

• Minimum 2-3 years of experience in technical customer support.

• Strong communication, customer service, relationship management and support skills with Spoken Language Fluency, Phone Support Etiquette

• Knowledge of Google Adwords, Analytics, Shopping, GTM, Campaigns (Digital Marketing Tools)

• CMS proficiency (basic): Exposure to a CMS like WordPress / Joomla / Shopify or similar platforms (at least 1 platform) will be an added advantage

• HTML Basic/ Javascript/PHP: Exposure or understanding of working of websites with associated knowledge on CSS/CSS3

• Troubleshooting skills and Debugging tools (e.g. search consoles)

Required Certification(s): 

• Advanced CMS proficiency (Shopify, Wordpress, wix, Magento etc.)

• Website maintenance

• Working Knowledge on the below :

• Google Ads Basics,Google Analytics,Google Tag Manager,Attribution Models,Global Site Tag,Digital marketing/ Online advertising

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage

• We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC  is not responsible for any fees related to unsolicited resumes.

Thanks for your interest in this opportunity Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-