Connect Consultant

4 days ago

Bengaluru Gurugram Hyderabad, India Amazon Full time ₹ 20,00,000 - ₹ 25,00,000 per year

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The Amazon Web Services Professional Services team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.

Role & responsibilities

  • Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
  • Providing technical guidance and troubleshooting support throughout project delivery
  • Collaborating with stakeholders to gather requirements and propose effective migration strategies
  • Acting as a trusted advisor to customers on industry trends and emerging technologies
  • Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

Preferred candidate profile

  • 4+ years of experience in cloud architecture and implementation
  • Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
  • 4+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer, with at least 1+ year experience with any of the following platforms: Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce.
  • 3+ years experience designing and implementing at least 2 of the following contact center solutions: IVR, chat, custom reporting, quality management, agent desktop, or workforce management
  • 2+ years experience in Software development/DevOps, with minimum of 3 successful deployments integrating contact center platforms with at least 2 of the following: bots, APIs, web services, or databases

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