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Dealer Performance Lead

2 weeks ago

Chennai, Tamil Nadu, India MSX International Full time US$ 8,00,000 - US$ 12,00,000 per year
  • Increasing % of platinum dealers under QLQD (Quality Leadership through Quality Dealership)

Capturing of WOW stories, best practices at the dealership

Selecting of WOW stories and best practices from set of dealers & sharing it with Area Manager

Identification of key gaps on sales process, sales staff, and customer experience

Review of action plan for key gaps

  • Improve Customer Experience (CX)

Analysis on top Level One (L1) & Level Two (L2) drivers affecting CX

Action plan to improve top L2 drivers ex: Salesperson behaviour - what are the top L2 drivers?

Review action plan on weekly basis.

Track drivers' improvement on monthly basis

Tracking of Non promoters for buyer and Non buyer in DT dealerships and ensuring weekly action plan

Training on importance of recovery process to Dealer Sales Manager (DSM) steps involved in recovery process to the dealership by DSM

Tracking of detractor recovery by Dealer Sales Manager and PDCA(Plan-Do-Check-Action)

Sensitizing dealers DSMs/DO's regarding importance of CLF (Closed Loop Feedback) meeting

Find out the source for conducting CLF meeting in all the dealerships and do PDCA

Reviewing daily dashboard & data dump

Training of new DSM/CCE on process adherence & quality using digital tool (scale-up)

  • Improve Productivity of Sales Executives

Reviewing skill level of DSE's (Dealer Sales Executives) using skill matrix report and excel sheet provided by HO

Identifying the DSEs having skill level 1 and skill level 2

Prioritizing Skill Level 1 DSEs for skill level training

Explaining the importance of skill training

Coordinate with Regional Team to finalize training day/date

Ensure all DSEs attend training program

Obtain feedback from the DSEs on training content and delivery and communicate the same to HO for PDCA

Test evaluations post training to be scheduled at the dealership

Reviewing the Dealer Sales Manager (DSM) dashboard for competition and leakage drivers

Sensitising the Dealer Owner & DSM on leakage drivers

Ensuring action plan by DSM for leakage driver improvement

Correct retail and enquiry mapping against correct DSE

Employee master sheet updation monthly.

  • Improve:Follow-up& Conversion (FnC)

Sensitize DSEs & DSM about FnC adherence and quality.

Review of FnC through dashboard and sharing report with DSM

Ensuring action plan by DSM on increasing FnC adherence.

Train DSE's towards improving FNC quality of drivers.

Weekly discussio

Other Requirements

  • Top drawer communication skills, specially spoken English
  • Proficiency : MS Office Applications (MS word, MS Excel, MS PowerPoint
  • Regional language proficiency is must to have
  • Willingness to travel 20/25 days in a month in allotted geography