Project Analyst II

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Join Team Amex and let's lead the way together.

The objective of this role is to project and program manage the governance framework in partnership with GS Business Units and Partners to help develop procedures and additional standards that lay the foundation for the Operational Risk and Controls strategy for Global Services in India. The team is envisioned to set up a foundational governance framework that can help Business Units proactively identify process gaps, mitigating risks leading to a progressively compliant organization among the ever changing Regulatory landscape.

CFRO Management is looking for an Analyst focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

How will you make an impact in this role?

Purpose of the Role:

Primary focus of the role is to ensure control management is embedded in the day-to-day operations of our organization in the midst of every changing and evolving Regulatory landscape. This role will function as a proactive First Line of Defense (1LOD) to support the business in managing compliance risk across products, processes, and customer interactions. This role will play a key part in ensuring that day-to-day operations align with regulatory requirements and internal policies, while collaborating with multiple partners across numerous business units, functional areas, and geographies, including but not limited to business, GBI and compliance partners. The ideal candidate has strong regulatory knowledge, a process mindset, and the ability to translate risk concepts into practical actions.

This role would require outstanding leadership and influencing skills, strong personal accountability of delivery of complex change management initiatives, extensive knowledge of American Express products, processes, and platforms, strong project management discipline and exceptional communication skills.

Key Responsibilities:

• Extend multifunctional Ops Support
• Provide strong subject matter expertise on products, policies, procedures, servicing capabilities and governance framework.
• Manage Project and Programs covering but not limited to technical implementations, process uplifts, new process introductions, policy uplifts, new process introductions, etc in partnership with the respective Business, GBI and Partner Teams.
• Facilitate the understanding and use of the risk governance framework across Business Units through regular communication
• Facilitate the day-to-day internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence)
• Facilitate processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials in order to enable effective risk management and decision making in a Business Unit
• Provide support to develop Business Unit-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs within CFRO and broader Global Services organization
• Support sharing insights, better practices, themes, etc. across the enterprise
• Regularly provide project updates (timelines, milestones, risks, performance metrics) with Business Stakeholders as and when needed
• Skill to establish process and create/update CHC contents.
• Has the knowledge and expertise of working with Compliance and Legal to create customer front ending communications and own the IMH/RASC process end to end. Work with the respective Business Unit's GBI teams where ever applicable.
• Responsible for identifying/working on defects and related work;
• Knowledge of end to end processes to identify process breakdowns and control failures
• Should also be able to apply process knowledge to support process transition through Fusion.
• Ensuring that Legal and Regulatory controls are central to everything when implementing and executing initiatives throughout Servicing.
• Oversee the transition of process, procedures and governance framework across CFRO and Global Services through Fusion

Minimum Qualifications

• Bachelor's degree in business, finance, law, or a related discipline.
• 1-3 years of experience in operational risk management within a business or first line function (e.g., within Risk and/or Internal Audit function), compliance, risk management, or control-related roles in financial services. Should have a good understanding of critical operational risk management lifecycle activities.
• Working knowledge of key Indian banking regulations (e.g., CEPD, UIDAI, Consumer Protection and Fairness, Privacy, Ombudsman, AML,etc.)

Preferred Qualifications

• Candidates with 5-7 years of experience. Knowledge of / Certifications in Agile Framework, Project Management, PMP etc. would be an added advantage.
• Internal Audit experience in Compliance disciplines
• Consulting experience at large Banks in 1st or 2nd line Compliance departments
• Familiarity with issue management, risk assessments, and control testing processes.

Skills & Competencies:

• Advanced analytical, problem-solving skills, decision making and critical thinking skills.
• Competency in PC based application such as MS office, Visio(preferable) etc.
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards and translating and applying them in a business context
• Proficient project and program management, analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
• Ability to leverage a strong understanding of the Customer Journey & CCP servicing experience to provide input into key servicing requirements.
• Proactive, self-motivated with the ability to handle multiple tasks concurrently, work independently and prioritize work effectively.
• Able to demonstrate driving success in large complex multi-market change efforts in an agile environment, working with senior level stakeholders in highly-matrixed organizations, and of being able to lead and influence without direct authority.
• Strong enterprise thinking, organization abilities & communication skills. Is able to communicate complex topics in a clear and effective manner, adapting communications based on the audience.
• Knowledge of payments regulation and its impact on payment networks, acquirers and issuers; keen interest in developments in the Reg-Tech space.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.