Associate, SDU, India_Bangalore

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II. Purpose of the Position
1. Processes routine insurance tasks and activities for clients with minimal supervision. Responsible for meeting quality, quantity, and timeliness deadlines.

III. Principal Responsibilities
1. Operates client system and processes routine insurance tasks and activities for clients with minimal supervision. Follows established procedures and meets quality, quantity, and timeliness standards and information security requirements.
2. Interacts with co-workers and supervisors to meet client needs in a timely manner. Works effectively as a member of the team.
3. Uses email to communicate with clients and responds promptly to client requests. Composes emails that are clear, polite, and well-organized.
4. Reports problems promptly to supervisor and takes initiative to find solutions.

The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs
What You'll Bring:

• Communicates effectively

• Assists in training others effectively

• Builds good team relationship

• Demonstrates functional excellence

• Customer-centric

• Ability to independently operate a variety of client systems and perform a range of insurance processing tasks.

• Ability to manage the Proof of Concept (POC) period effectively to onboard new clients.

• Interact with clients via email or phone regularly to provide status updates, troubleshoot issues, learn new workflows and systems, and promote additional services.

• Ability to analyze documents and follow complex rules.

• Ability to stay focused for an extended period.

• Ability to use own initiative for problem-solving

• Customer-centric and end-customer-focused.

What's in it For Me? (+Benefits)
Monetary:

• Salary Range from INR 2.8 LPA – INR 3.2 LPA

• Quarterly Team Budget for team outing/get together

• Shift allowances up to INR 7700

• Performance-based quarterly incentives up to INR 9000

• Overtime pay

• Employee Referral Bonus

• Medical insurance covered up to INR 5 Lakh

• Accidental insurance covered up to INR 10 Lakh
Recognition and Development:

• Performance-based Quarterly promotion cycle

• Quarterly Rewards and Recognition

• Training and Professional Development Workshops
Other Benefits:

• Casual dress code

• Open floor set up (no cabins)

• Music allowed on the floor and WIFI access

• Transportation Facilities within 25kms from the workplace

• Emergency medical services

• Maternity, Paternity, and Child Adoption leave

• Annual Corporate gift

Interview Process:
Round 1: Criteria Corp – Day 1 (30 minutes)
(Universal Cognitive Aptitude Test and Employee Personality Test)
↓
Round 2: Procedure Writing Assessment – Day hours)
(Create a Procedure document as per the training provided)
↓
Round 3: Quality First Assessment – 6 days
(Basic document validation and correct entry of information without making any errors)
↓
Offer Letter

Shift Timings:

• Real Time Shift: The Real Time Shift operates from 5:30PM to 7:30AM.

• Regular Time Shift: The Regular Time Shift operates from 7:00AM to 5:30PM.

• Mid Shift: The Mid Shift operates from 12:00PM to 10:00PM.

• The office duration within the shift would be 9 hours (including 1 hour of break).

If you have the willingness to learn and develop your skills, we have the right job for you. Let's make a deal

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