Principal Managed Services Engineer- US shift – Full time

About The Role
We are seeking a
Principal Managed Services Engineer
to join our Managed Services Team and take ownership of supporting diverse client environments. This role focuses on maintaining, triaging, and improving a variety of customer systems — from custom-built applications to modern cloud solutions — across multiple industries and technology stacks.

The ideal candidate is a seasoned engineer who thrives in dynamic, multi-technology environments and has a proven track record of troubleshooting, performance tuning, and driving operational excellence. This is a
hands-on and client-facing position
, ideal for someone who can rapidly assess unfamiliar systems, deliver fixes, and provide technical leadership in a consulting setting.

This position operates during
3rd shift (overnights, India-based)
to align with U.S. business hours and includes
regular weekend maintenance
.

Key Responsibilities

• Client Environment Support – Serve as a primary point of contact for production support, triage, and incident resolution across diverse client systems.
• Bugfixing & Maintenance – Perform root cause analysis, implement bug fixes, and ensure long-term stability of customer applications.
• Cross-Technology Expertise – Work across a wide range of technologies such as .NET, Ruby on Rails, cloud-native applications, and automation tools.
• Operational Leadership – Establish and refine monitoring, alerting, and incident response practices.
• Collaboration – Partner with customer teams and internal engineers to identify improvements and streamline operations.
• Maintenance Windows – Participate in planned weekend maintenance activities as part of a rotating schedule.
• Knowledge Transfer & Documentation – Ensure systems are well-documented and that knowledge is shared within the team.
• Adaptability – Continuously learn and integrate new tools, platforms, and technologies used across client environments.

Required Skills & Experience

• 7+ years of experience in infrastructure, DevOps, or managed services roles, with at least 3+ years supporting production environments at scale.
• Strong troubleshooting and problem-solving skills across application, infrastructure, and networking layers.
• Experience with multiple cloud platforms (AWS, Azure, GCP, Oracle Cloud) and hybrid environments.
• Proven ability to debug, support, and maintain applications built with various frameworks, including .NET and Ruby on Rails.
• Familiarity with CI/CD pipelines, observability tools, and incident response workflows.
• Strong scripting or automation experience (e.g., Python, Bash, PowerShell).
• Excellent communication and client-facing skills for working in a consulting environment.
• Willingness and ability to work 3rd shift (overnights, India) and participate in scheduled weekend maintenance windows.

Preferred Qualifications

• Experience with UiPath or similar automation platforms a plus.
• Prior experience in managed services or consulting environments with multiple concurrent clients.
• Familiarity with a broad range of database technologies (Oracle DB, SQL Server, Postgres, MongoDB, etc.).
• Experience improving legacy systems for better reliability, cost optimization, or scalability.

Why Join Us?

• Diverse Technology Exposure – Support a wide range of tools, frameworks, and cloud platforms.
• Impactful Role – Keep mission-critical client systems operational and evolving.
• Global Team Culture – Work with experts across multiple time zones and technology domains.
• Professional Growth – Gain experience across industries, tools, and modern automation practices.
• Competitive Compensation – Principal-level rates based on skills and experience, with shift differential for overnight work.

If you excel at diagnosing complex systems, solving tough operational challenges, and thrive in a
multi-technology, always-learning environment
, we'd love to hear from you.