Technical Program Management IC3

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

In the Customer Success team, we are looking for people with a passion for delivering customer success. As a Delivery Excellence Leader, you will enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your delivery leadership and subject matter expertise, you will drive the team to ensure customers get value from their Azure investments. Microsoft aspires to help our customers transform their business and operations with AI solutions built on Azure. Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption for AI Innovation within the most important companies in the market.

This role is flexible in that you can work up to 100% from home other than required travel for customer, employee, business meetings as needed.  

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

As a Delivery Excellence Technical Program Manager within the Global Cloud & AI Platforms Customer Success organization, you will drive Technical Migration and Modernization programs through the Cloud Accelerate Factory and have accountability for overall program goals and objectives.

• You will oversee programmatic engagements with the Factory as the Technical Program Manager with overall accountability for achieving the revenue, delivery excellence, and other KPIs defined for the program

• You will lead the team in designing scalable processes for enabling operational efficiencies and driving effective communications with stakeholders. Your team will be the single source of truth for ACR tracking, analysis, and reporting aligned with Finance for the assigned programs

• You will own accountability for the driving the highest levels of Delivery Excellence across all Factory engagements for the programs – aligned with CE&S standards, processes, and tools for Customer Experience. This includes accountability for driving quality of execution for the Factory PM and Delivery Management functions

• You will manage and drive effective weekly communications from leadership to field and Corp stakeholders as needed for the program. You will drive impactful Winwire practices, content management for Factory collateral, through effective integration with Marketing stakeholders.

• You will serve as an effective thought leader along with your team to gather the Voice of the Customer and Field and leverage those insights to shape Delivery offerings for the Cloud & AI Platforms business. You will provide Delivery Excellence SME and thought leadership to stakeholders across the GCS and CE&S organizations.

• You will foster a continuous self-learning culture and drive technical intensity, to enable customers to realize desired business outcomes, including innovation. Model impactful community engagement, sharing learnings and best practices, and coach inclusivity.

Required Qualifications:

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
o OR equivalent experience

• 2+ years experience managing cross-functional and/or cross-team projects

• Experience in Program Management and Technical Delivery roles driving cloud solutions for customers in the Enterprise segment

Preferred Qualifications:

• Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development
o OR equivalent experience

• 6+ years experience managing cross-functional and/or cross-team projects

• 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos).

• Hands-on experience with delivery and technical knowledge of migration and modernization to Azure or other cloud platforms for the Windows Server, SQL Server, Linux, PostgreSQL, .NET/Java technical stack

• Working knowledge of tools, platforms, and practices for this execution

• 5+ years experience working in a customer-facing role (e.g., internal and/or external)

• 5+ years experience leading or key contributor to technical projects, teams, or functions

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.