Senior Site Reliability Engineer-SRE

About Rocketlane

Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation.

Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries.

We're a close-knit team of close 200 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.

What will you do?

We're looking for a self-motivated, enthusiastic, and hands-on engineer to set up solid DevOps and SRE foundations. If you thrive in a small, high-energy team and want to play a key role in shaping infrastructure and reliability at scale, this is the place for you.

We're looking for a hands-on engineer with 3–6 years of experience who has a solid grasp of cloud infrastructure, a strong foundation in Infrastructure as Code (IaC), and a keen eye for choosing the right tools for the job. You'll help design, build, and scale resilient infrastructure for a fast-growing, product-driven team.

• Design, build, and manage cloud infrastructure using Infrastructure as Code (IaC) tools like Terraform, Ansible, Chef, or CloudFormation.
• Champion observability by defining SLIs, SLOs, and building robust monitoring, logging, and alerting systems using tools like Prometheus, Grafana, and custom telemetry.
• Ensure availability, scalability, and resilience of our SaaS platform and platform services in production.
• Proven ability to improve system observability through the design and instrumentation of system-level metrics, enhancing visibility into system health, performance, and bottlenecks.
• Dive deep into complex system architectures to solve critical performance and reliability challenges.
• Work with developers and product teams to embed NFR (Non-functional Requirements) into every product and feature release.
• Conduct root cause analysis and system-level debugging (primarily on Linux).
• Build and maintain CI/CD pipelines, automating deployments and infrastructure operations across environments.
• Scale infrastructure to meet growth needs while optimizing cost and performance.
• Take ownership of incident response, on-call rotations, and blameless postmortems.
• Collaborate cross-functionally to drive technical and architectural decision
• Highly self-driven, accountable, and eager to own initiatives end-to-end. Comfortable working in startups or small teams, where flexibility, speed, and autonomy are key. Strong communication and cross-team collaboration skills.

You should apply if

• Proficient in at least one programming language — Python, Java, or similar.
• Demonstrated experience with performance optimization, latency reduction, and scaling services.
• Strong analytical skills for incident debugging, log analysis, and system troubleshooting.
• Understanding of service-level metrics (SLIs, SLOs, error budgets) and how to operationalize them.
• Experience building large-scale, distributed, resilient systems.
• Strong understanding of core infrastructure components such as load balancers, firewalls, and databases — including their internal workings and operational fundamentals.
• Solid understanding of infrastructure cost management — proactively identifies cost drivers, implements optimization strategies, and contributes to cost reduction initiatives without compromising reliability or performance.
• Familiarity with on-call responsibilities, incident management, and root cause analysis.
• Strong experience with Infrastructure as Code (IaC): Terraform, Ansible, Chef, or CloudFormation and other orchestration tools
• Ability to deep-dive into third-party or internal library codebases to understand internal behavior, debug complex issues, and contribute insights or fixes when needed.
• Solid understanding of cloud platforms — preferably AWS, but Azure or GCP is also acceptable.

Why join us?

At Rocketlane, we're all about building a great product and a great place to work. Here's why you'll actually look forward to Mondays:

• Impact and ownership: You won't just be another cog in the machine; here, you're more like a turbocharged engine part. Bring your ideas, make them happen.
• Work with the best: We're a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes.
• Celebrate wins: Whether we're hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big.
• Learn and grow: We're all about learning—and we're not just talking about the latest SaaS trends. You'll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it).
• Flexibility and balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That's why we offer flexibility around hours—so you can bring your best energy, whether you're an early bird or a night owl. Pajamas optional (at least outside the office).