Voice Process Executive
21 hours ago
Swatrix Innovations Private Limited
Swatrix Innovations Private Limited is seeking a motivated and dedicated Customer Service Executive to join our team. This role is vital in ensuring customer satisfaction, resolving issues effectively, and building strong relationships. If you are passionate about helping others, possess excellent communication skills, and thrive in a collaborative environment, we encourage you to apply.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate support and guidance on product features and usage.
- Troubleshoot technical issues and escalate complex problems to the appropriate teams.
- Maintain detailed and accurate records of customer interactions and transactions.
- Identify and resolve customer complaints, ensuring a positive resolution.
Required Skills and Qualifications:
- Strong verbal and written communication skills.
- Active listening ability to understand customer needs.
- Strong problem-solving skills and attention to detail.
- Empathy, patience, and adaptability when dealing with customers.
- Ability to work independently as well as collaboratively within a team.
- Familiarity with Customer Relationship Management (CRM) tools (preferred).
Eligibility:
Open to all graduates, including freshers.
Work Location: HSR LAYOUT,BANGALORE.
Perks & Benefits: Not Specified
Job Type: Full-time
Pay: ₹20, ₹30,000.00 per month
Work Location: In person
Speak with the employer
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