Compliance Manager

4 hours ago

Bengaluru, Karnataka, India Zepto Full time

Role Overview:

Responsible for ensuring end-to-end statutory and labour law compliance for all Zepto entities and store locations across India. The role covers Provident Fund, ESI, Professional Tax, LWF, Shops & Establishment, and other applicable employment laws. The position requires meticulous attention to statutory deadlines, accurate maintenance of records, and close coordination with payroll, finance, HR operations, and government departments.

Key Responsibilities:

1. Compliance Governance & Ownership

  • End-to-end accountability for statutory and labour law compliance across PF, ESI, PT, LWF, Shops & Establishment, and related Acts.
  • Ensure all statutory filings, challans, and returns are completed accurately and within deadlines through vendor coordination.
  • Conduct monthly reviews of vendor performance and compliance deliverables.
  • Implement internal controls and maintain 100% compliance adherence across locations.

2. Vendor Management & Coordination

  • Act as primary liaison between Zepto and the compliance vendor.
  • Review vendor outputs – challans, registers, returns, and reports – for accuracy.
  • Drive performance metrics, SLA adherence, and process improvements.
  • Ensure timely closure of compliance gaps and escalations.

3. Audit & Reporting

  • Prepare and maintain audit-ready documentation for internal, statutory, and external audits.
  • Coordinate submission of statutory proofs, registers, and challans during audit reviews.
  • Publish monthly/quarterly compliance dashboards for management.
  • Address audit observations and ensure timely rectification.

4. Employee & Stakeholder Support

  • Resolve escalated employee PF, ESI, and other statutory queries.
  • Coordinate with payroll, HR, and finance teams for validation of compliance data.
  • Ensure seamless handling of claims, transfers, and grievance resolutions through the vendor.

5. Statutory Advisory & Process Improvement

  • Track and interpret updates to labour laws, contribution rates, and government circulars.
  • Provide advisory inputs to management on compliance risk mitigation.
  • Drive automation, digital record-keeping, and process efficiency.

Qualifications:

  • Graduate / Postgraduate in Commerce or Human Resources (B.Com / MBA HR preferred).
  • 6–8 years of experience in statutory and labour compliance management.
  • Strong knowledge of EPFO, ESIC, PT, LWF, and Shops & Establishment regulations.
  • Experience managing vendors or third-party compliance partners.
  • Advanced Excel and reporting proficiency.

Key Competencies:

  • Deep understanding of statutory and labour law frameworks.
  • Vendor and stakeholder management skills.
  • Analytical, audit-oriented, and process-driven mindset.
  • Strong communication, negotiation, and problem-solving ability.
  • Accountability, accuracy, and attention to detail.

Performance Metrics (KPIs):

  • 100% statutory compliance and timely filings.
  • Zero penalties or audit observations.
  • Vendor SLA adherence and timely deliverables.
  • Accurate and timely management dashboards.
  • Effective closure of employee and audit queries.

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