Service Performance

5 days ago

Bengaluru, Karnataka, India Capgemini Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role
  • Ensuring services meet standards; monitor performance; and drive improvements
  • Service Delivery Management: Ensuring services are delivered efficiently and effectively; meeting agreed-upon standards and requirements.
  • Coordinating with departments:
  • Working with various departments to ensure seamless service delivery and address any interdependencies.
Your profile
  • 6 to 10 years experience in Service Management
  • Monitoring service performance:
  • Tracking key performance indicators (KPIs) to identify areas for improvement and ensure services are meeting expectations.
  • Identifying and resolving service-related issues promptly to maintain service quality and customer satisfaction.
  • Client relationship management:
  • Building and maintaining strong relationships with clients to understand their needs and ensure services align with their expectations.
What will you love working at Capgemini
  • Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery.
  • This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance.
  • Would be working in cutting-edge cloud IT infra technology with high performance capability team
  • Career Growth & Global Exposure
  • Focus on Innovation, Cloud, Security & Automation Inclusive Culture & Strong Support System

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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